Sharps-shooter
Member
- Joined
- Nov 7, 2006
- Messages
- 488
I think you did the polite and respectful thing by standing there and listening. I seldom have the patience for such a thing myself, but you did the civil thing to do.
It's ironic that the guard works there, but doesn't agree with the person buying the products there. I guess sometimes people take jobs because they need the money.
Some ideas for writing the letter:
Of course, keep the tone of the letter very respectful. Avoid statements like "I'll never shop at your store again!" unles you really intend to follow through on them. A more persuasive statement would be "I appreciate your great deals on ammunition and would like to continue buying it at Wal-Mart; Being lectured by an opinionated greeter is neither good for my shopping experience, nor for your business." I'm sure they'll agree with you.
Sending multiple copies to multiple steps in the chain of command is also a good idea. Not sure how the store management is structured, but it might be good to send a letter to whoever is in charge of the ammo sales at that local store-- let them know that there toes are being stepped on as well, since they are a voice inside the company that potentially stands even more to lose from this behaviour than you the customer. It will only cost a little extra in postage, and it might create some dialog about the subject at hand. In addition to your particular greeter being redirected on this topic, I wouldn't be at all surprised if something was added to the greeter training program on the subject.
Be sure to point out that you've shared your experience with the online gun community, and that dozens/hundreds/thousands of people have now read your story. The reason for pointing this out is not to be coercive in any way, but to remind them that such is the way of this age of the world. Then end that paragraph by saying "I look forward to sharing your response with the online community as well". This is a good statement, because it implies not only that you expect a response, but that they wil be accountable for the response to a good number of their sporting goods department's customers.
It's ironic that the guard works there, but doesn't agree with the person buying the products there. I guess sometimes people take jobs because they need the money.
Some ideas for writing the letter:
Of course, keep the tone of the letter very respectful. Avoid statements like "I'll never shop at your store again!" unles you really intend to follow through on them. A more persuasive statement would be "I appreciate your great deals on ammunition and would like to continue buying it at Wal-Mart; Being lectured by an opinionated greeter is neither good for my shopping experience, nor for your business." I'm sure they'll agree with you.
Sending multiple copies to multiple steps in the chain of command is also a good idea. Not sure how the store management is structured, but it might be good to send a letter to whoever is in charge of the ammo sales at that local store-- let them know that there toes are being stepped on as well, since they are a voice inside the company that potentially stands even more to lose from this behaviour than you the customer. It will only cost a little extra in postage, and it might create some dialog about the subject at hand. In addition to your particular greeter being redirected on this topic, I wouldn't be at all surprised if something was added to the greeter training program on the subject.
Be sure to point out that you've shared your experience with the online gun community, and that dozens/hundreds/thousands of people have now read your story. The reason for pointing this out is not to be coercive in any way, but to remind them that such is the way of this age of the world. Then end that paragraph by saying "I look forward to sharing your response with the online community as well". This is a good statement, because it implies not only that you expect a response, but that they wil be accountable for the response to a good number of their sporting goods department's customers.