I lied

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I would have asked to talk to her supervisor.
I'd also have had a printed copy of FEDEX's requirements in my pocket.

Rules work both ways, and I can be calm and reasoned.
If I am right and know it, I can also be fairly stubborn and intractable (without raising my voice), if you choose to be so.
 
Ladies and gentlemen, we have the forum's most honest man!

And as for person who said that you have to disassemble guns when it's not required, well, there is a reason why my boss says "read the blog" whenever anything comes up; it saves time, makes everyone's day easier, and it looks good when it seems as if we always have the answer and know exactly what do to.
 
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