wojownik
Member
- Joined
- May 15, 2009
- Messages
- 2,086
Anyone notice that working with MidwayUSA has gotten a bit rough around the edges over the past few months?
Allowing for holiday craziness etc ... I've been very surprised at a few things at Midway of late - had a conversation with a CS person today that was downright rude, and a followup with a second (just to get clarification) that was also pretty surly. I'd never encountered that at Midway before.
I'm just curious if other folks have run into any odd behavior at Midway lately. Some of the other things I've run into recently (over several transactions) include:
- added items to the cart, went immediately to checkout ... and the items are already "sold out, backorder OK." Guess someone was faster on the trigger than me, but two items in the same cart?
- shifting shipping rates for the same product (as in, standard shipping doubled for one product during the week).
- received a damaged pair of 1911 WWI repro grips. They sent a replacement, but it was the wrong item. Returned them both.
- paid for 2nd day, but item shipped ground. They declined to credit the difference.
- All my backordered items changed from having a specific anticipated available date, to unknown, no date at all (yes, that may be their suppliers, but seemed odd it hit everything in my cart ...
- Midway cancelled several backordered items last week as well.
I'd ordered a ton through Midway over the years. I'm just trying to figure out if there is a trend here with other folks as well, or whether my usual luck with on-line retailers now includes Midway If there is a trend, I'd feel more comfortable sending the letter that I'm drafting to them, noting that they might have a growing problem. If not, I'll chalk it up to bad karma.
In the meantime, I did cancel several backordered items that did not get into their shipping system yet. If I use Midway again, it will be well after the holidays, if at all...
Allowing for holiday craziness etc ... I've been very surprised at a few things at Midway of late - had a conversation with a CS person today that was downright rude, and a followup with a second (just to get clarification) that was also pretty surly. I'd never encountered that at Midway before.
I'm just curious if other folks have run into any odd behavior at Midway lately. Some of the other things I've run into recently (over several transactions) include:
- added items to the cart, went immediately to checkout ... and the items are already "sold out, backorder OK." Guess someone was faster on the trigger than me, but two items in the same cart?
- shifting shipping rates for the same product (as in, standard shipping doubled for one product during the week).
- received a damaged pair of 1911 WWI repro grips. They sent a replacement, but it was the wrong item. Returned them both.
- paid for 2nd day, but item shipped ground. They declined to credit the difference.
- All my backordered items changed from having a specific anticipated available date, to unknown, no date at all (yes, that may be their suppliers, but seemed odd it hit everything in my cart ...
- Midway cancelled several backordered items last week as well.
I'd ordered a ton through Midway over the years. I'm just trying to figure out if there is a trend here with other folks as well, or whether my usual luck with on-line retailers now includes Midway If there is a trend, I'd feel more comfortable sending the letter that I'm drafting to them, noting that they might have a growing problem. If not, I'll chalk it up to bad karma.
In the meantime, I did cancel several backordered items that did not get into their shipping system yet. If I use Midway again, it will be well after the holidays, if at all...