Well, having started this thread, I'll say that I'm not done with Midway, and already found a few things I want to order, but I absolutely will shy away from doing any orders in the Nov-Dec timeframe. Too crazy around the holidays, and they can't keep up (not a slam - I'm glad their doing good business, they just don't handle spikes in business very smoothly, like a lot of companies).
I did get an order placed, but the items are shipping separately - one was placed "on hold" for a few days. I tried to run that down, and my conversations pretty much confirmed what a few folks noted, Midway is probably using seasonal temp employees to bulk up CS and fulfillment. I called to inquire why the item was "on hold", and got several different answers -
- Answer #1 the item "may be out of stock" - reasonable, I guess, though I ordered an in-stock item.
- Answer #2 - "oh, they must be giving your item a special check to make sure its packaged right and works OK." Hmmmm. Yes, well, if Larry Potterfield is personally inspecting and wrapping my item, that's OK by me LOL.
- Answer #3 was the best - "honestly, I have no idea." Cudos for honesty, at least! Best response of the day.
So, one item is going standard UPS ground, and should be here in a couple of days, while another is going UPS postal innovations, and should be here after Christmas, unfortunately, according to tracking.