MidwayUSA Shipping=Idiots

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Bluehawk

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Ordered two Lee .44 caliber molds (round ball & conical) for my two new revolvers. Midway shipped them out promptly...in a plastic (Tyvek) envelope!!!
As to be expected, one mold was damaged (conical mold).
Called Midway this afternoon and they are sending a replacement out right away...this time in a box. The good part is, they didn't want the damaged mold back, so perhaps I can salvage some of it.
They really need to hire people who have some common sense in their shipping department!!!!! :cuss: :banghead:
 
Yes, they are making it right...and on their dime...as they should be!
I've rarely had problems with them but as far as prices go they aren't the best.
 
My guess: someone in their shipping department who was new or poorly trained. It happens. I've been using them for years---true, they aren't the cheapest, but that's not always the best. It's good that they are getting you your mold at their expense, and quickly, though.
 
Given their volume of shipments, they have a very good record. I have done business with them for over 20 years, and have had only 2 mess-ups. Not bad. They'd fixed it for you. That's worth something.

Geno
 
Midway has now become my if nobody else has it I know Midway does, I think they could reduce the shipping/handling charges a tad, but everything I've bought has been good.
Found a good reasonable source for Lee molds on cast boolits azshtr is in AZ and has most everything and his shipping is cheap and fast.
 
Everyone messes up some time. I've had at least 100 orders from them all the way to Alaska and had only one mishap where the box came apart. Other companies do much, much worse.
 
I've always had great luck with midway. Sorry your package was damaged. The only thing I order from them that hasn't come in a box is gun parts. Everything else that's not as tough has been boxed properly.
 
When I won my older Armi San Marco 3rd Dragoon on 'Gunbroker'...Postman walks up with a battered Box, and 2/3rds of the Dragoon, up to some of the Cylinder showing, were hanging out of the Box.

Sender/Seller just put the darned thing in a tall narrow 'Priority' Box and Mailed it...no padding or wrapping to keep the Barrel from busting out the side.


Eeeeesh!

No harm had come to the Revolver, but, quite a scene though, seeing that...
 
Yes!


Lol...


I learned fast after that one, to diplomatically communicate with Sellers about 'Packaging' matters before they Ship.


Like "Say, on the Shipping...I'd like to send you an extra ten or fifteen bucks for some extra time and trouble, for you to grab about six feet of Bubble Wrap, and just "MUMMIFY" the Be-Jeeeeezes out of the darned thing...AND to 'Double Box' it or Tape Cardboard around the Bubble Wrap, to boot..."


Every time I have done this ( knocks on Wood,) Seller writes back "Oh no bother at all...no extra needed. I will be glad to do that, and I like to pack things well anyway..."


Lol...

Fine with me!
 
Sender/Seller just put the darned thing in a tall narrow 'Priority' Box and Mailed it...no padding or wrapping to keep the Barrel from busting out the side.

And we wonder why some people have problems using these C&B revolvers, they are not smart enough to put one in a box.
 
I have had pretty good luck with Midway as well. I do recall in April, 1977 - when I ordered a bunch of reloading equipment, including a new RCBS press kit, that the entire order of all size items was in a very large box, however I distinctly remember there was nothing to prevent things from moving around within that big box. As I recall, there was a split in the side of the box where I presume the large box had been dropped and/or thrown. :confused: I carefully checked the entire order and all was there - and fortunately everything in great condition! :uhoh:

I guess I should have sent them an email, as, how do they know unless they are told? :confused: If I were working in their shipping department they would be losing money and coming down on me as I would have everything triple-boxed and wrapped and have fun with all the noodles and packing material! :cuss: :banghead:
I've sold things on eBay for a year or so and got pretty good at wrapping things so they won't get damaged. I recall a chainsaw I was sending needed so much padding that I literally placed my shredder over the tall, long, narrow box and kept feeding the shredder all manner of old paperwork, newspapers, magazine pages, etc. for about forty minutes until the box was firmly-filled with shreddings - as I kept pushing it all down in the box and the box seemed to never fill up! :) And, I was actually RUNNING OUT OF STUFF TO SHRED! I was literally shredding TRASH!
I got an email later from the recipient telling me it took them over a half an hour to open the thing! :cool: LOL :D

On one other occasion, I ordered several items from Midway and upon opening the box, one small item fell out which I apparently didn't notice! I called them and the customer-service woman was very friendly, noting that the item was, in fact shipped, and I told her that it is even checked off on the packing slip I received, however "it's NOT HERE!" After putting me on hold for about 90 seconds, she finally came back on and had arranged to re-ship that particular part! No sooner did I get off the phone and there was the item, right under my desk, on which I had opened the box! I quickly called them and got someone else and told them to HOLD THAT ORDER! Fortunately, I got them just in time before the order went to shipping! They thanked me up-and-down and I apologized up-and-down and felt pretty foolish!

Incidentally, I have seen several times where there is a large plastic, gray sealed bag that is placed in with the goods, and somehow, the foam within the bag kind of hardens like styrofoam around everything it is meant to protect - they must need to shake it or somehow break something within to make the foam start to set up! ;) I bet that stuff is not cheap!
I happened to Google and just found that foam here: http://altapackaging.com/liquid-foam-packaging.asp

I have had shipments from many other companies and I would rate Midway's packing process to be up there with some of the best I have received! :rolleyes:
 
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Might as well chime in

I probably buy more than I should from Midway. Always seems like my little orders turn into bigger ones. That said, I have never had a problem with anything Midway has shipped me in terms of packing. It has always been solid, always arrived intact, and always arrived well padded. :p

Bluehawk, obviously, somebody goofed, but in the long run, you are coming out ahead. I would say that is nothing to beef about.

The Doc is out now. :cool:
 
I just placed an order with Midway... it was on the shipping truck the same day I ordered it... was scheduled to arrive on the 14th of June... it ended up arriving on the 11th instead. Mine was well boxed. It happens once in a while, kewl when they "fix it" promptly. On the flip side... I ordered up a bore guide for an AR-15 the same day... from a town about 100 miles from me... it STILL hasn't arrived, and showed it having shipped on the 11th... and, they charged me $10 shipping for the bore guide that they were selling for $15.00. Heck... for $10 worth of gas, I could've gone for a motorcycle ride and had it the next day.
 
I'm inclined to cut MidwayUSA a decent amount of slack although so far I've never had to because they've always come through for me.

First of all, I've always been pleased with their products and service. I shudder to think how much I've purchased from them and they've never once let me down.

Second, they just about single-handedly sponsor a night of firearm related programming on the Outdoor Channel. I watch several of those shows and I figure that supporting Midway is something I can do to help insure I can keep enjoying that programming. Doesn't hurt that they have a LOT of stuff I want.

Third, MidwayUSA donates a huge amount of money to worthy causes. For example, this year they donated $100,000 to the Texas State Rifle Association to support youth shooting programs in TX.
 
Bluehawk said:
I've rarely had problems with them but as far as prices go they aren't the best.
But it sounds like their customer service was on point. They fixed the problem, right? I don't sweat manufacturer/distributor error when they fix it, because I mess things up, too. They owned up and fixed it, good on 'em. I'd be more likely to shop with them later due to the fact that they took care of it.
 
Midways customer service is always great...I never have a complaint about that...it was the person that shipped the molds in the thin plastic envelope I was complaining about. DrLaw commented that in the the long run I'm coming out ahead...don't quite know how he figures that. I have to wait an extra week to get the conical mold. I had planned on doing casting today (Saturday)...which I did with the round balls...would have preferred to have the conical mold also so I could do both the same day but life does not always go according to ones own plans...sometimes you have to improvise or work around lifes little disappointments.
 
Bluehawk said:
DrLaw commented that in the the long run I'm coming out ahead...don't quite know how he figures that.

You didn't describe the damage to the mold that occurred. Even if you can just salvage the sprue plate and screw from it, Lee sells those parts in a refurbishing kit.

Considering the topic of the discussion, what part of the mold was damaged?
Did the steel frame get bent? :rolleyes:
 
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The blocks are knocked out of alignment...when you try to close them you have to push up on the right half to make it mate with the left. The end of the box was crushed...the same end the mold blocks were at.
I can't see any damage to the handles or the attachment points where the handles meet the blocks.
 
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Yes, they are making it right...and on their dime...as they should be!
I've rarely had problems with them but as far as prices go they aren't the best.



I guess you could always go elsewhere. I understand your frustration but since they are making it right, whats your objection?

Next time you can go to Graf & Son or Weidners, maybe they will ship to suit you
 
Part of the order process for Midway is choosing the shipping method from a drop-down menu. The cheapest is always USPS First Class Mail, which means a padded envelope. For larger items and fragile items, they don't usually offer that as an option. I think someone just screwed up on the coding when they put that product into the database.
 
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