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My Taurus 941 and their less than enthusiactic customer service...

Discussion in 'Handguns: Revolvers' started by WifeofBleys, Feb 4, 2011.

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  1. WifeofBleys

    WifeofBleys Member

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    Hi, everybody...

    I have owned a Taurus firearm in the past, but I never fired it, so it never needed repairs. (long story, I was made to carry it by an ex, though I never wanted it and therefore never fired it.) Anyway, fast forward to the present. I now have a Taurus model 941, .22 magnum revolver. And though I love the gun, it has been giving me trouble.

    Several weeks ago, I was finally able to shoot it for the first time. I experienced jamming with a certain brand of ammo. When we got home that day, I called the gun shop where we purchased the gun and they said to try some other ammo next time we go out shooting but if it happened again, the gun may need some kind of repair.

    Next time we went out shooting, we tried two other brands of ammo (CCI and Remington) and they performed without fault. We then tried the first brand that originally jammed on us and it did jam again in short order... so, we thought it was the ammo.

    Went shooting a few days ago and one of the other two brands that worked flawlessly before (CCI) jammed on me.....

    I just got off the phone with Taurus. I am not very happy at the moment, as their customer service is less than stellar. The rep. I spoke to suggested that I send the gun back for repairs, at my expense ($100 via UPS next day air, something that I cannot afford nor do I think I should have to pay for as it is a Taurus issue causing my problem). This person was less than helpful, she did not have a note of friendliness in her voice. She would not even provide the shipping address, only stating that it could be found in the back of the manual for the firearm. I was told there would be a 2-3 week turn-around time.

    After ending the call, I realized that I should have asked a couple more questions.. One being if Taurus recommends a certain ammo for the gun and if something could be worked out regarding the shipping of the firearm back to them. So, I called back... and still, I spoke to a different person and she was just as droll and unfriendly as the first. I was told that they "only recommend factory ammo" (Ummmm...you can't reload a rimfire) and that we would be responsible for shipping the gun to them and there was nothing they could do about it. They would pay for the return shipping but we would be totally responsible for getting the firearm back to them.

    It is quite obvious what the problem is...the ammo does not sit flush in the chambers. I have received information from a very helpful ammo manufacturer (of the original ammo I used that jammed continually) that, after doing some research, he noted that my firearm does not have a "rebated chamber". He said most others he researched did have it and he was not sure why Taurus did not also. Well, when I mentioned this to the first rep I spoke with at Taurus, I was told that the customer service rep at the ammo manufacturer had no right to comment on the situation, as he did not know for certain what the issue was. Well, I for one, would like to place some value on his assessment. He has been very helpful during this whole situation...Much more than I can say for the Taurus representatives.

    I do not want to send my gun off for 2-3 weeks. I think, before I do, I would like to try some more Remington ammunition and see if it jams at all. If it doesn't, I will stick with that and use it exclusively. If it jams, too, I will take the gun back to the original shop and see what they suggest.

    Taurus needs to seriously re-vamp their customer service department.

    I know this was long. Thanks, in advance for reading. If you were in my situation, what would you suggest?
     
  2. cpirtle

    cpirtle Member

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    I'm not 100% sure what you mean by jamming but here are some thoughts..

    Try using your bore brush to clean the chambers in the cylinder, make sure there are no deposits toward the front where the shell casing ends and the bullet begins.

    This is a common problem to many 22 revolvers. When it happens the bullet does not fully seat into the chamber so that when the firing pin strikes a lot of the energy is used up seating the bullet the rest of the way in. This would also explain difficult extracting of the spent cartridges if that's what you mean by jamming. It may also explain why the different ammo owrked for a bit.

    That said, I would burn a Taurus before I would send it in for warranty work. If you get a good one they are decent guns, if you get a bad one try to find someone to fix it locally if they are willing. Taurus has the absolute worst customer service in the industry (IMO).

    Hope this helps.
     
  3. WifeofBleys

    WifeofBleys Member

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    Jamming...

    By jamming, I mean that I cannot pull the hammer back and I cannot pull the trigger. Upon examination of the casings, there is a small, but pronounced, bulge at the rim of the casing. On occasion, it is difficult to extract the spent casings. As for cleaning, my husband cleans the guns meticulously after being at the range, so while I appreciate the suggestion, I don't think that's the problem.
     
  4. BADUNAME37

    BADUNAME37 Member

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    If it were me, I would buy a Smith. But, that is just me.
    When I see that Smith and Wesson is not built in the states, I will consider something else, but for now, I will only buy a Smith, or something better.

    I consider Taurus to be low-grade. I realize there are plenty of Taurus' out there and millions of rounds have been fired with no problems at all, however I just don't care for them.

    I like vanilla ice cream more than any other flavor. I could eat vanilla ice cream all day. Some people hate vanilla ice cream and only like chocolate, or strawberry, or some other.

    I do think they lost what would be a good customer with the way they treated you and your coming here and being honest about what happened may cause them to lose another sale or two. I guess that's just the way retailing goes sometimes! One good thing is that you did not find this problem in a life-or-death situation - umm, could you please wait a minute, I think my gun is jammed?
     
  5. WifeofBleys

    WifeofBleys Member

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    That is correct. Though I do love my .22 magnum, I will never buy another Taurus.

    As for people I might stop from buying their products...that's up to each individual. Coming here and honestly posting about my situation was really not about stopping sales. I just wonder if anyone else has had an experience like mine and what they might have done to remedy it.

    Thanks!
     
  6. BADUNAME37

    BADUNAME37 Member

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    Oh, I agree absolutely!
    We all know our likes and dislikes, we all know what works best for us and our circumstances.

    I hope someone can help you on here. I just googled your "rebated chamber" and got your post and one other that wasn't even .22 related. It is surprising to me that a gun made for a certain cartridge would even leave the factory without that particular cartridge fitting in the gun (cylinder)!

    It makes one wonder, was it even TEST-FIRED?
    If there is a TEST-FIRED stamp in the metal, how DID THEY test-fire the thing if it doesn't work??
     
  7. WifeofBleys

    WifeofBleys Member

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    It doesn't jam constantly, though with the original ammunition we tried, it jammed more than not. Funny thing is, the customer service at the company that makes that ammunition has been absolutely amazing! That person is the one who said the cylinder is not "rebated" (that's the term he used), therefore, the ammunition will not seat flush in the chambers which is what is causing the jamming.

    Would it be possible to take it to a gunsmith and have the chambers altered? I have no idea if that's even possible, I'm just kind of thinking of all the possibilities. Because, after all, I do not want to give up the gun. It really is fun to shoot!
     
  8. WifeofBleys

    WifeofBleys Member

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    I have wondered the same thing. I don't see how it could have left the factory without being tested??? But it did not come with a shell casing, nor can I find anywhere stamped in the metal that it was, in fact, test fired.
     
  9. BADUNAME37

    BADUNAME37 Member

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    It sounds as if the recess where the case rim is supposed to set is not quite machined properly. Almost like there needs to be a bit of a chamfer created.

    I would not try anything myself, but would rely on a competent gunsmith. Depending on where you live, you just might find the right one with a milling machine and/or lathe who could quickly repair that gun for you.

    Hey, it would be better than new!
     
  10. BADUNAME37

    BADUNAME37 Member

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    NOTHING would surprise me any more.
    Absolutely NOTHING.

    Perhaps it was built at the height of the gun-buying market two years ago and they were glad to just get them out and on the tractor trailers and into the stores.

    It doesn't seem right, but that can be the way some things are.
    NOT RIGHT.
     
  11. WifeofBleys

    WifeofBleys Member

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    We are lucky to have a gunsmith within a 5 minute drive from our house. I don't know the quality of his work, but it is definitely worth looking into. Better than new would be a good thing!
     
  12. royal barnes

    royal barnes Member

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    I'm not aware of a gunsmith who would tackle rebating a cylinder. I am sure there are some but would suspect the cost to be prohibitive. I work parttime in a gun store and stories of Taurus' lack of customer service are many. Other companies are willing to issue an RA # and pay shipping both ways. I know of several Taurus firearms that have been back several times and still return not fixed.
     
  13. BADUNAME37

    BADUNAME37 Member

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    If that is the case she may be better off just trading the thing.
     
  14. WifeofBleys

    WifeofBleys Member

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    I mean no disrespect, but outside of trading my gun for another gun, can you suggest another option, royal barnes? I cannot afford to pay $100 to ship the gun to them, nor do I want to pay that money to just receive the gun back in the same condition I originally sent it in. If the gunsmith can't help, what are my options? This whole thing just irks me.
     
    Last edited: Feb 4, 2011
  15. cpirtle

    cpirtle Member

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    First of all, if the gun wasn't designed to have a recessed cylinder, you can't expect to just recess the cylinder and have it work, the firing pin would not hit the cartridge.

    I understand what you're saying about cleaning it meticulously but trust me, no matter how hard you clean them if you don't specifically focus on that area with solvent and a brush it will not come clean. I know from experience.

    The more you describe the problem it sounds like a bit of what I said above and possibly a bent or out of spec crane causing the cylinder to spin slightly off axis. If that were the case pulling the hammer back on some rounds would be smooth (but cause light strikes) and some would bind. When the cylinder binds it's going to add pressure to the entire firing mechanism making the trigger pull harder and also subsequently make the cases harder to extract.

    If that's the case in all seriousness it's not worth fixing unless you send it back. Most likely you're not going to find a smith willing to work on it. Sending the gun back does not have to be so expensive but be prepared to wait up to a year or more to see it again. The cheapest way to send it back is to go to a friendly gun shop or FFL and ask them what they would charge you to send it back for repair. Most will charge $10-$30 processing and whatever priority mail costs them. Licensed dealers can us the post office, regular Joe's can't.

    Best of luck with this though, I know it can be very frustrating.
     
  16. cpirtle

    cpirtle Member

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    PS: If you post your zip code, me or someone else can post a list of FFL's in your area that you can call and get prices from. The cheapest usually don't have a shop and many times are the most willing to help you out because if they help you now you may buy from them in the future.
     
  17. BADUNAME37

    BADUNAME37 Member

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    I agree, why pay for Next Day service if the gun is going to sit in some room for a week before they even get to opening the box. Then another few weeks before they even look at it, then a few more weeks to figure out what is wrong with it.

    If your Taurus went out the door before it was finished, you bet a lot of others may have as well, so their returns could be backlogged a year!

    So, see what is the least expensive way to ship it back. Of course, make sure you send no ammo with it unless they specify spent casings - NO LIVE AMMO!
     
  18. Animal Mother

    Animal Mother Member

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    WifeofBleys,

    First, I am not a lawyer, and your mileage may vary.

    [SNIP]

    Taurus will usually get it fixed, their wait time is 4-6 weeks on repairs, but the cost to ship it to them will almost certainly be less expensive than a gunsmith. If I was you, I'd send it in for repair.

    Good Luck!
     
    Last edited: Feb 7, 2011
  19. WifeofBleys

    WifeofBleys Member

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    Honestly, I don't want to wait a year or more to get my gun back.

    Before I even consider sending it back (I do appreciate the more affordable options mentioned, BTW), I am going to ask my husband to try cleaning the cylinder again and try using Remington ammo the next time we go shooting. If it doesn't fail with the Remington, I will just use that exclusively and hopefully not have any more trouble. If I have trouble with the Remington, I think I am just going to trade the gun on something that is not a Taurus.

    I am still wondering how this defect could not have been detected at the factory and how many more guns are out there like mine?? How could a rimfire cylinder be made where the ammunition does not fully seat in the cylinder?? It just baffles me.

    I'm really hoping the Remington performs well again. The 50 rounds we fired last time did not jam once.

    You know, the jamming issue does bother me in that my .22 magnum is my go-to gun when my husband isn't home (please let's not get into that, it's been well-debated here) and I don't need it jamming in the event that I need it. What bothers me also is the customer service by Taurus. It is really in need of some serious overhaul or I could see the company taking a major downturn at some point in the future because loyal customers will just go somewhere else.
     
  20. royal barnes

    royal barnes Member

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    As has been stated, it should not cost more than $25 to ship it 2nd day air but I would carry it to the local smith before sending it back. He may take one look at it, determine the problem, and fix it on the spot. We recently had a Taurus like yours come in from the distributor. No one in the store could open the cylinder or cock the hammer. We finally managed to get the cylinder open with a rubber mallet and found several large metal shavings under the extractor star. I don't see how this gun could have been test fired at the factory. Someone on the assembly line would have to forcibly close the cylinder. I have never owned a Taurus and what I have seen over the last ten years convinces me that I never will.
     
  21. clem

    clem Member

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    My 941 is back at Taurus being repaired (under warranty). It was key holing at 10 meters with Winchester white box and after three cylinder loads, I had one heck of a time getting the spent shells to extract/eject.
    Inspection after cleaning show that ALL cylinders had tool/chatter marks and the barrel cone cut/machining was off center.
    I have 3 other weapons by Taurus and they work great!
    I guess the newer guys/girls at Taurus have thier heads up thier butts on quality assurance/inspection.
    My revolver has now been there a month, no word yet.
     
  22. WifeofBleys

    WifeofBleys Member

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    I would like to exhaust all possible remedies before actually sending it back to Taurus.

    so.....

    I think I will ask my husband to really concentrate on cleaning the cylinder and see how it acts when we next go out shoot.

    I would like to retry Remington ammo and see how it performs.

    Then, if still necessary, take it to our local gunsmith and see if he can make suggestions/fix the problem.

    If the gunsmith can't fix it, I think then I will take it back to the dealer where I bought it and see what they recommend.

    And, finally, as a last resort, I will either trade the firearm for something else or send it back to Taurus for repairs.
     
  23. oldfool

    oldfool Member

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    don't mean to compound your pain, but if you surf over to rimfirecentral.com and google up Taurus 94/941, you will at least not feel lonely

    it's not your ammo, nor your cleaning technique, and sending it back to Taurus may not get it done right either
    luck of the draw matters a lot in 22 rimfires, it matters a lot more with some make/models than others.. Taurus gets a LOT of customer service calls on 94/941, probably not their favorite topic

    Taurus has made, does make some very good guns
    very make/model/vintage specific :(
     
  24. cpirtle

    cpirtle Member

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    WifeofBleys, I think you have a good plan of attack. Good luck with getting it resolved.
     
  25. Bo

    Bo Member

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    Thought I'd chime in. I too USED to own a Taurus 941. I had the same problem. It would only fire 8-16 rounds before locking up. Couldn't pull the hammer back or pull the trigger. If I opened the cylinder and ran a brass brush across the face of the cylinder, I might get another 8 to 16 rounds off before it happened again. Clearance was too close, it would foul up and not allow the cylinder to spin.
    Called Taurus and sent it back for service. Turn around wasn't bad, about 4 weeks. Took the gun out shooting. Didn't lock up but, the shells wouldn't eject. Had to pick out the shells one by one with my fingernail.
    I bought this pistol to teach my grandson how to shoot. I was very disappointed with it. After the failure to eject incident, I took it back to the shop where I bought it, took a loss but traded it for a Ruger Mark III. Excellent pistol, very accurate. No regrets.
     
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