Never doing business with MIDWAY USA again

[blackcash88]

The fundamental problem comes where they tell me YES we will do the exchange for you

Yeah, under the pretenses of either you TOLD them the sights were still as new (WRONG!!!) or they gave you the benefit of the doubt and assumed they where. When they actually got them in hand and, obviously, discovered otherwise? Sorry, dood...deal's off! What's so hard to understand?

 

[rbernie]

By the way this community thinks...then theres no point of a return policy in any way shape or form.

I've returned lots of stuff to Midway USA over the years and never had an issue with a single return. But then again, I've never thought to return something that I installed and subsequently decided that I didn't like or need.

If I buy something and use it and THEN decide I do not like it, I sell it as used. Taking any other approach seems less than fair.

 

[blackcash88]

Midway is going to contact XS sight and if they approve the return from midway to XS then we'll be squared away.

And, if you do, the next time you try to do business with them, I hope they tell YOU no way Jose... They don't need pain in the ass customers who force them to do unnecessary work and take a loss on a sale. Then they go babble some kindergarten BS all over the internet BEFORE even giving them another chance to make it right.

 

[Beren]

This is why it's always a good idea to document interactions like this in writing whenever possible.

MidwayUSA does provide customer service by email. Having the agreement in writing would've given the OP far stronger standing.

Now, it's he said-she said.

 

[john1911]

Let me see if I understand this.

You ordered the original sights, put them on the gun and used them? No defect or other problem with the sights? Am I right so far?

You then sold the gun the original XS sights were on? Taking the sights off and replacing them with the originals that came on the gun in the first place?

Then you decided that Midway should replace the original XS sights w/ XS sights compatible with a second gun? Midway said they would accept the return "without the box"? You return used sights expecting exchange for new sights at little cost to yourself?

If I'm reading this right, Midway is very much in the clear and you are wrong.

 

[Soybomb]

then theres no point of a return policy in any way shape or form. No one here has bought something that was'nt what it seemed and tried to get a return?

Hardly. I think its reasonable for a vendor to take back either a product that is defective or a product that I decided I don't want provided it is still in sellable condition and clearly not used. It is unreasonable to use something for a length of time and expect them to take it back. To me thats like sending back a meal at a restaurant not because its bad but because you decided you didn't have a taste for chicken tonight afterall. If you returned sights that midway could sell to another customer, they owe you a refund. If you return sights that are missing a box, scratched from the slide, and marked from a sight pusher, they owe you nothing unless the sights are defective. If you want to check out different sights in person or installed on guns you should have went to your local gun shop and seen if they could show you some options and buy from them.


I used to do customer service way back in the day. Every once in a while you got an unreasonable person who you'd spend hours with who would finally threaten to never do business with you again. Nothing made us happier. It was like a migraine threatening to never make my head pound again.

 

[infoe]

Does the same hold true to someone that buys a grip for their pistol decides it's not how they thought it would feel and decides to return them?

We're not talking about using a pair of shoes, or tires wearing them out and returning them.

Whether i decided to sell the gun or not it was irrelevant. If i would have kept it, I would not have kept it with those sights.

The sights were not on the gun for a week, because it's a bitch to remove the sights or put the sights on is the problem here.

If Midway is in the clear, their in the clear for telling me YES we will return the sights and upon receiving them telling me no?

They'd be in the clear if they told me in the first place no we will not return your sights...then all of this would'nt have come to pass.

 

[bogie]

If I buy a thousand bullets from Midway, and shoot 'em into a trap, can I send the package back and get new ones? Cool!

 

[GingerGuy]

Infoe's first post on this forum...was to list the now NON-Scoped hand gun for sale... I'm cracking up...:banghead:

 

[bogie]

Is it NIB?

 

[Justin]

Yes, it totally is.

 

[blackcash88]

I don't know a company in the world that would take back a used, non-defective product and offer a full NIB refund for it.

Go back and read post #44. LL Bean takes any of their stuff back for any reason. No time limit either.

 

[blackcash88]

The sights were not on the gun for a week, because it's a bitch to remove the sights or put the sights on is the problem here.

And, there it is... Self admitted that it's a "bitch" to install/remove sights and we all know that, yet he's trying to pass these sights off as in NIB condition with NO marks whatsoever. Yeah, suuuuure...

Is it NIB?"

Only if you don't mind scratch marks on the slide from having sights installed/removed multiple times.

 

[MDW GUNS]

Somehow I have the feeling that Midway was not aware that these sites had been installed on a gun and properly even fired.
Either way, I find it quite scummy that you return charges with AMEX.
People like you drive prices up for everyone, because just like theft, businesses have to calculate these losses in the general sales prices.
So do us all who are happy Midway customer a favor and please don’t buy there anymore!!
We are all better off without your business

 

[blackcash88]

The really funny thing is "shifty" infoe is getting the same beat down on the other forums he went whining to. Glocktalk is really giving him the "what for".

 

[Riot Earp]

infoe,

No offense intended, but in my opinion what you tried to do is unethical. Midway's switcharoo is secondary to the main issue. That is, once on the gun, the sights were used and should have been sold as such, whether on eBay, or at a garage sale, or on Craig's List, or wherever.

 

[infoe]

Hey riot, no offense intended, unlike some of the other monkeys here trying to be funny. That seems to be the thought because their sights. Would the same hold true to a grip for a pistol or an extended magazine? Once it goes into a pistol or has a round loaded now its used and should not be returnable?

 

[MarshallDodge]

infoe, you bought them from the wrong place, you should have bought them at Wal Mart.

I'm sorry but I am going to have to side with Midway on this one.

 

[Dr. Tad Hussein Winslow]

So they receive the sights, and notify me that the sights were coming back that the return was unacceptable (???) I spoke to Amanda at MidwayUSA who spoke to her returns department and they informed her that the sights were broken (STEEL SIGHTS BROKEN??) they definately were not. The best they could do was offer me a Midway credit (gift card) She told me to refuse the package and they would investigate it one more time, at which point I rose all hell, stating that I had been approved for the return and thats the only reason i bought the new sights. I refused the package and called AMEX, put a claim on the first transaction.

Got a call again from amanda, saying yes we can not accept the return this time neglecting the midway gift card mention (which is not acceptable).

I told her don't bother sending me back the sights because I put a claim on amex, she said ok well you should know if you do that we will send you to collections...right like I give a flying ....

Sorry for the rant, they do act professionally and are not rude, so in turn neither was I. Business is business however, and I will never do it with them again.

So lemme see if I understand this:

You 'rose all hell' without being rude? What did you say exactly?

Did you ask them to describe for you, in what way, exactly, do they say they are broken?

Sorry, but I too have never heard of an exchange of a used product with no box for a new product. No they shouldn't have told you that on the phone, but they must have misunderstood you, thinking that you had a new product. Frankly, I believe them when they say the sights were/are broken. They are a great company that takes care of their customers, and wouldn't try to screw you over, so I bet they were right about them being broken in some way.

And why didn't you just wait and refuse the shipment as they suggested, to give them another chance to investigate, as they offered to do, instead of 'raising all hell' right then and there without waiting, as you admitted?

Sorry, no sympathy here. Live and learn, and I hope your transactions go more smoothly in the future.

 

[Win75]

Well, at least I thought I had heard it all.

 

[infoe]

the sights being broken today..translate to the sights being filed down...and therefore altered...since I did not install but had them installed at gun shop its quite possible that they were filed down.

but they sure as **** were'nt broken.

I rose hell because they said theyd take back original sight. If original CS guy acted outside of his authority that should'nt be my problem. Company should live up to it as well.

I think this will be resolved amicably...I'm sure XS SIGHTS will accept the return from them...

 

[cavman]

Gotta go with infoe with this one, along with the others who feel that he was in a verbal agreement with Dave.

I once called up the phone company and asked about calling over seas. We went over everything very carefully as overseas calls can be tricky. "Joe" and I came to a clearly stated cost per minute understanding.

Next month my bill was 10x higher than what it should have been, based on what Joe at the service help said it would be. Called up, I was told too bad. Asked for a mgr. Told it was too bad. Said "Joe" told me the rate and I went with it. As I waited, the mgr, got Joe on the phone and talked with him.

mrg got back with me and said Joe had been mistaken. my bill will be reduced to our agreement.

That is the way a good company does business.

cavman

 

[jerkface11]

I've tried to return things I ordered from Midway before. Both items were broken. When I called Midway refused to let me send them back and instead simply sent me a replacement. They even shipped them overnight so I wouldn't have to wait. They left me with nothing to complain about at all.

 

[blackcash88]

since I did not install but had them installed at gun shop its quite possible that they were filed down.

Jesus, dude... You just keep withholding more and more information don't you?

And, in the original post, "shifty" infoe states that he relayed his problem to "Dave" who put him on hold and went to ask a manager. "Dave" relayed to "shifty" infoe the "deal", but it's quite possible "Dave" didn't relay everything correctly to the manager. Remember the old game "Telephone" where people are supposed to whisper the same thing to another and by the time it gets back around, it's nothing like the original quote?

So, if the manager didn't understand that they were USED because they'd been installed/removed and he approved the "deal"... "Dave" just told "shifty" infoe what the ill-informed manager said. When they got the sights and saw the obvious damage, WHICH "SHIFTY" INFOE ADMITS ABOVE THAT HE DOESN'T EVEN KNOW IF THEY WERE DAMAGED/ALTERED OR NOT, sorry bub...deal's off. And rightfully so!

 

[brickeyee]

the sights being broken today..translate to the sights being filed down...and therefore altered...since I did not install but had them installed at gun shop its quite possible that they were filed down.

And they might not fit another gun.
You represented them as salable and upon return they were not.
Nice try at a con.