Also does anyone here know or have returned a buggered up die after removing a stuck case and do they warranty the die? I couldn't use a case remover because the whole bottom broke off the casing, guess I didn't use enough lube. Just wondering if I should just buy a new die or return the buggered up die and see it they will warranty it. Thanks!!
RCBS has one of the best customer service departments anywhere - it's no questions asked, no documentation and no BS. If it's their product, they stand behind it. That's my personal experience through several decades of dealing with them.
They will repair or replace dies and parts that have been damaged by personal fault and will refuse to accept payment. I've mangled numerous die parts over the years from stuck cases. After admitting such, and asking to be billed, RCBS would not do so and would send the parts at no charge under their warranty.
Outstanding customer service, and for that reason, I buy RCBS products with utmost confidence. And no, I'm not affiliated with RCBS in any way...
Bayou52[/QUOT
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When I first got into reloading ibought a used set of RCBS 38/357 steel die set. Ibox said carbide.
So I went about resizing some 38spl brass thinking I had a carbide die. After around thirty or forty case I started getting lines in my brass. Called up RCBS and they explained that unless the dies says CARBO it is not a carbide die.
Mailed the die to them and they honed it out and mailed it back for free.
Every die that had something wrong they fixed it or replaced it no questions asked.
I just had a set of 223 dies and the resizing stem got bent. Called them up last Thursday and got a new one in on Saturday.
When I bought a case prep center I bought a RCBS because of their great customer service.