According to our records, you recently attempted to contact us via email and were not given a response. We sincerely apologize for this issue as we have become completely overwhelmed with new customer inquiries since the recent presidential election.
As you are probably now very aware, thanks to national news like Nightline, MSNBC, or NPR Radio, this whole firearms "panic buying" ordeal hit hard on Nov 3 and has not let off since. We were admittedly very unprepared for these unexpected and unwelcome events. Since November 3, we have had over 1,044,000 attempts to contact us via email or phone. As we previously had only 4 sales staff and 4 phone lines, it very quickly became an impossible situation. We have added new staff, updated telephone and email systems, all in the last two weeks. Those new resources are just now starting to have an affect on our ability to respond to this unprecedented demand in the firearms industry.
As responding to all emails was not even a remote possibility, we decided to work overtime, nights, and weekends just to respond to the emails that were from existing orders/customers, as indicated by their order number appearing in the "Subject:" line of the email. Unfortunately, thousands of standard "Contact Us" emails via the website have gone unanswered. We sincerely apologize for our inability to meet the customer service demands during this exceptional time.
We have purchased new telephone and voice mail systems, and are continuing to hire additional staff each week to man those lines. We have also completely reworked our "Contact Us" email feature on our website to automatically direct customer requests to the correct representative to handle each individual request. To view that new email solution, please click here:
http://www.budsgunshop.com/catalog/contact_us.php
We will continue to try and get this situation under control. However, if the "panic buying" does not let up, or we find that we are still not able to keep up with the demand, we will be shutting down the website temporarily in order to take care of all existing orders. Once we have all existing orders, emails and voice mails addressed....we will refire the website under much better circumstances and pledge to return to the level of customer service we were well known for prior to Nov 4, 2008.
I am very sorry that we let you down, but I assure you everyone here at
www.budsgunshop.com has, and will continue to, give 150%.
Happy Thanksgiving and may God bless you and your family.
Rex McClanahan
Vice President
BudsGunShop.com, llc.