AcceptableUserName
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let's use this thread to give any opinions you have on companies you've dealt with recently on their customer service.
The Good :
Remington : fast, friendly, no questions asked replacements on a defective Moistureguard shotgun plug. Also sent catalogs out. Should be here soon hopefully. I can see why this company is as highly regarded as it is. Great.
Mossberg : about the same as Remington. I had a bad spring on a 590 once, so what did they do? They sent out THREE (3) replacement springs within a week. I later contacted them regarding a lost sling swivel stud and how much itd be to order to a new one...they didn't mention price...there was a pause while they brought up a screen and asked for my information and said that the part was on it's way. Great. They've also been known to send the gun back with extras in the package, send back repairs express shipping, and also opt not to charge customers for replacement parts altogether.
The bad : (so far)
Ace case : I have used Ace Case shellholder buttcuffs on my shotguns in the past, but not any more.. My current one is fraying on the seams and has a ripped shell loop and it is only 4 months old. Yes, it's only a 6 dollar item. That's 6 dollars I spent in good faith. Without plenty of people like me putting that 6 dollars into the product, they wouldn't BE selling product. I contacted them regarding a possible replacement, and they told me to send the product back on my own dime WITH a proof of purchase. First off, why would I have kept the packaging? And if I did, wouldn't I return it to the store (which is 20 miles away!)? I asked why the shipping would fall upon me in order to get them to stand behind their product. They replied with "it'll only cost 2.00 USPS to return the product". 2 dollars or 2 cents, it's the principle. People like us keep these companies in business, and when they treat us like liars and fail to stand behind their product, they don't deserve the business. I threw the shell holder in the garbage where it belongs and will not purchase from the company again in the future at any time.
Tacstar :
I've used the sidesaddles on a Winchester 1300, Rem870 and Mossberg 500/590s before in the past with mixed results. I recently purchased one for my m500 and found the retaining nut to be completely stripped. I contacted the company on December 18th asking about how to replace the part. I also told them I had a Winchester 1300 sidesaddle that did not fit AT ALL. It literally would not fit. They were prompt in their reply and stated that the replacements were ordered. I did not hear ANYTHING at all until today, when I got a retaining nut from Tacstar. A tiny retaining nut. Nevermind the ENTIRE assembly that didn't fit on my 1300, and nevermind the screw I nearly stripped off trying to work onto a threadless nut. I laughed and returned the entire shell holder to the store (which again is around 25 miles away). So all in all, about 60 bucks+ gas money down the drain, and a retaining nut to compensate. lol.
The Good :
Remington : fast, friendly, no questions asked replacements on a defective Moistureguard shotgun plug. Also sent catalogs out. Should be here soon hopefully. I can see why this company is as highly regarded as it is. Great.
Mossberg : about the same as Remington. I had a bad spring on a 590 once, so what did they do? They sent out THREE (3) replacement springs within a week. I later contacted them regarding a lost sling swivel stud and how much itd be to order to a new one...they didn't mention price...there was a pause while they brought up a screen and asked for my information and said that the part was on it's way. Great. They've also been known to send the gun back with extras in the package, send back repairs express shipping, and also opt not to charge customers for replacement parts altogether.
The bad : (so far)
Ace case : I have used Ace Case shellholder buttcuffs on my shotguns in the past, but not any more.. My current one is fraying on the seams and has a ripped shell loop and it is only 4 months old. Yes, it's only a 6 dollar item. That's 6 dollars I spent in good faith. Without plenty of people like me putting that 6 dollars into the product, they wouldn't BE selling product. I contacted them regarding a possible replacement, and they told me to send the product back on my own dime WITH a proof of purchase. First off, why would I have kept the packaging? And if I did, wouldn't I return it to the store (which is 20 miles away!)? I asked why the shipping would fall upon me in order to get them to stand behind their product. They replied with "it'll only cost 2.00 USPS to return the product". 2 dollars or 2 cents, it's the principle. People like us keep these companies in business, and when they treat us like liars and fail to stand behind their product, they don't deserve the business. I threw the shell holder in the garbage where it belongs and will not purchase from the company again in the future at any time.
Tacstar :
I've used the sidesaddles on a Winchester 1300, Rem870 and Mossberg 500/590s before in the past with mixed results. I recently purchased one for my m500 and found the retaining nut to be completely stripped. I contacted the company on December 18th asking about how to replace the part. I also told them I had a Winchester 1300 sidesaddle that did not fit AT ALL. It literally would not fit. They were prompt in their reply and stated that the replacements were ordered. I did not hear ANYTHING at all until today, when I got a retaining nut from Tacstar. A tiny retaining nut. Nevermind the ENTIRE assembly that didn't fit on my 1300, and nevermind the screw I nearly stripped off trying to work onto a threadless nut. I laughed and returned the entire shell holder to the store (which again is around 25 miles away). So all in all, about 60 bucks+ gas money down the drain, and a retaining nut to compensate. lol.
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