Winchester Ammunition Customer Service

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george29

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Plug for Winchester Ammunition. Gal named Kristin Tate at Marketing and CS took great care of me when I found that a batch of .38 Special was all corroded. They offered to replace or refund the ammo (took the replacement instead).
Some American companies still value their customers, my experience with Kristen tells me Winchester is one of them. I will try to buy their products as much as possible (other than specialty ammo).
Thanks Kristen.
 
I agree. I had a problem with a couple of bags of Winchester rifle brass a few years ago with them being exceptionally short and the necks being way out of square. I told the lady that by the time I squared of the necks, that the brass would end up being .015 less than the trim to length dimension. She apologized and sent me 2 new bags and a call tag to have the others picked up.

There are still a lot of good companies out there.
 
thats pretty good service for you guys.

me, im still kind of waiting on a return tag from olin corp so i can return a brick of funky 22lr. the 500 round count brick.
nothing wrong with it other then erratic velocity and lots of dented cases.
 
Probably depends on with whom you talk. Kristin was very pleasant, efficient and precise.
She sent me the tags for the return via email, she offered pick up from my house (which I declined) and she was in constant email contact with me the duration.
IDK about those of you that had a bad experience with Winchester Olin but I have nothing but good to say. In this day and age of micro complaints, and I could have voiced a few (like they sent me .380 instead of .38 which is a similar stock number and which they immediately corrected by sending out the right one) but small mistakes happen.
So, no one can detract from my great experience with Winchester Olin.

Bezoar, call (618) 258-2000 and once you get through the prompts you will get to Customer Service. Ask to receive the return tags via email.
 
About 2 months ago I also had an issue with new WIN brass in .270. Looked like their machine went out of whack and mashed some. Ended up emailing to and fro with the same Kristin. Sent back 5 pieces of brass on their dime and ended up with a new bag of 50 in return.

Fantastic CS IMHO.

Chuck
 
The only "negative" experience I have ever had with Winchester occurred two years ago in July 2012. I had a brand new Savage model 12FV chambered in .22-250 with a 26" bull barrel but, due to the ammo scarcity at the time, I had difficulty finding ammo for it. I finally located some at a Walmart about 75 miles from home, so I made the drive and bought my store imposed limit of three boxes. It was Winchester 55 grain Varmit X in .22-250, a line that I had never used before. As luck would have it, all three boxes were from the same lot number, 55GD80

Two days later I finally got a chance to try this ammo. Well, upon firing the first round I noticed that the muzzle blast was much louder than what it should have been, plus recoil felt more like a .300 Win Mag than a .22-250. When I tried to lift the bolt, I discovered it had seized. The bolt would stiffly unlock and lock, but not lift. I was finally able to open it by hitting it with the heel of my hand. When I tried to pull the bolt to the rear I also had to use the heel of my hand again. When I ejected the fired case, I discovered that the primer was totally missing. IT had apparently disintegrated and the case head was blackened all over. No other visible damage could be seen on the fired case.

Well, believing that factory ammo was always safe and being ignorant of pressure signs at that time, I "assumed" that particular round was just a fluke anomaly. I checked my gun out as best I could and could not find anything wrong, so I went ahead and fired the remaining 19 rounds of the first box. The same situation happened four more times.......a total of 20% out of one box of ammo! I immediately stopped firing, gathered my equipment and went home.

Once at home, I took the rifle to my workshop to examine it under brightly lit magnification. Although I could not find any obvious damage to the receiver and other parts of the action, I did notice a chunk of metal missing from the face of the bolt. It also appeared to have been scarred. I got online and found a customer service number for Winchester-Olin. I called them and explained what had happened to the customer service agent.

The next day UPS came to my front door and picked up the box of fired cases along with the two unfired boxes of factory ammo. While waiting for Winchester-Olin to examine the fired cases and unfired ammo, I took my rifle to a local gunsmith. While he was checking out the rifle, his no-go gauge literally fell into the chamber. He used several other types of gauges to take various measurements, then compared readings to various reference books. He told me that the rifle was unsafe and not to fire it any more under any circumstances. He explained that the chamber had been lengthened and also bulged outward due to very excessive chamber pressure. He further told me that I had been extremely lucky that the rifle had not literally blown up in my face!

When I got back home, I again called Winchester-Olin to explain what I had learned. Their customer service department told me how to package the rifle to return to them for inspection. A few days later, UPS came to my house and picked up the rifle. A week or so after that, I received a check for the purchase price of the ammo, but no word on the status of my rifle. Days later I received an email explaining that a recall would probably be issued for that particular lot number of ammunition - .22-250 Winchester 55 grain Varmit X, lot #59GD80.

Winchester was unable to repair my rifle so they forwarded it to the Savage factory. Savage ran multiple tests but could not salvage the barrel, so they replaced the barrel and billed Winchester-Olin for expenses.

The bottom line? While overall I was very pleased with Winchester's customer service and the repair of my rifle, I was extremely disappointed it took four (4) months to do so. Plus, I have followed ammunition recall listings since this incident, but I have never seen any type of recall notice published for that type and lot of ammunition.

So what is the moral of this story? NEVER ASSUME that factory ammunition is always safe because there is always an inherent risk. It may be a very small one, but it is always there. Also, whether you reload or not, LEARN to identify the various signs of excessive pressure.....it might just save your life or that of someone you know. I was lucky because I lived to tell the tale.
 
NEVER ASSUME that factory ammunition is always safe because there is always an inherent risk.
I certainly get your point with regards to assumptions, but what are we supposed to do in your opinion? If you assume all factory ammunition is faulty, you'd never buy any. How do you know when to assume ammunition is faulty or when it's good? If you shoot only factory ammunition, the only thing you can do is assume it's going to work as described or not shoot at all.

I think the prudent thing to do is always test a few rounds and be prepared. Sort of a "plan for worst but hope for the best" thing: eye protection, ear protection and etc. Either that or try and determine what powder was used, it's amount, actual bullet diameter and weight and so forth to ascertain expected pressure level. And of course you'd want to spec your chamber to makes sure it's right too.

The moral of the story for me as a long term dedicated hand loaded is "trust but verify". But that verifying always involves testing and testing always means shooting.
 
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UTVOLSFAN77, in my book your story proves WW/ Olin acted responsibility. I'm glad you weren't hurt and yes, you are correct, never assume. Still, failure rates of commercial vs non-commercial ammo are probably not equal. I have had numerous double charges in handloaded ammo but never (yet?) in commercial.
In this day and age we should be grateful for all the responsible American ammo manufacturers that we ''Still'' have.
 
ku4hx, I agree totally with your "trust but verify" philosophy! Until this incident happened, I'd never doubted the safety of factory ammo. I'm 55 years old (56 in two weeks) and have been shooting since I was 6 or 7 years old, including 25 years active duty in the U.S. Army infantry. I can honestly say that this was the first time in my life that I've ever experienced ANY type of problem with factory ammo.

My best guess is an employee showed up to work "under the influence" of whatever and set up the machine with either the wrong type of powder or for too heavy of a charge. All I know for sure was that I was extremely lucky not once, not twice, but 20 different times that day. After I got home and figured out what had actually happened, a chill went down my back that I will never forget!!! Compared to other brands, Savage rifles may be ugly but they've had a reputation for accuracy for a few decades and this incident convinced me of their manufacturing capability.

Guys, I've yet to come across a recall notice for that lot of ammo. This concerns me greatly because somewhere there will be some guy that has an older .22-250, maybe a rifle before Remington formalized the caliber in the 1960s, that may not be in good shape. I can just imagine what might happen in those circumstances.

george29, I also agree that Winchester-Olin acted professionally and responsibly, and I never meant to imply otherwise. They obviously verified my claims about the ammo, or otherwise they would not have reimbursed me for it, nor paid for having my rifle repaired. I was just disappointed that I was without the rifle for so long because I bought it with the express purpose of thinning out the local coyote population! By the time I got it back, deer season had began so I was usually in a tree somewhere with a bow, muzzleloader, or centerfire rifle.

Anyway, just wanted to share my experience as a warning to others.
 
I'm happy to say I've never needed to contact their CS. Their products have always worked as expected.

In the last few years I've mostly shot a lot of their WWB in 9mm and .45ACP, and lots of their bulk .22LR in their 333 packs. Nary a problem. As I've reported in earlier posts, contrary to internet BS, actual chrono tests done by me on the 9mm WWB show good, strong, consistent, velocities. No wimpy or low speed stuff. And the rounds themselves were constructed perfectly. Nice stuff.
Not a single misfire with the .22LR either.
 
Do you have her number handy?

Plug for Winchester Ammunition. Gal named Kristin Tate at Marketing and CS took great care of me when I found that a batch of .38 Special was all corroded. They offered to replace or refund the ammo (took the replacement instead).
Some American companies still value their customers, my experience with Kristen tells me Winchester is one of them. I will try to buy their products as much as possible (other than specialty ammo).
Thanks Kristen.

I recently had a shotgun barrel blow up using Winchester factory ammo. I reported the issue to Winchester almost a month ago but no response up to today. I found the general number and was sent to voicemail. They tried to call this afternoon but my *(^%$ cell phone sent the call to my voicemail, where the winchester person failed to leave a message. I hate dealing with companies who won't publish a phone number where actual people answer the phone. If you could forward Kristen's direct line to me, that would be much appreciated.
 
Dealt with Winchester 3 different times. Twice for pistol ammo. One set was corroded and the other i can't remember. Both times they send me a new box of ammo. The last time a friend bought a brand new Rem 700 in 300 win mag. He bought a box of Winchester 300 win mag ammo. First shot it opened hard. The next one opened harder. The third harder. The 4th needed a cresent wrench to open the bolt. The 5th had to be hammered out of the barrel. I was not there when he shot it otherwise I would have told him to STOP! I even described the condition of the primers to him over the phone. Anyway Winchester refunded his money after I emailed them. Remington replaced the gun, well the dealer did, I'm sure they sent it back.

Everytime though it's near impossible to find their contact information. Once you do I've had good results.
 
utvolsfan77 - you are a very lucky shooter! I'm glad to hear that nothing happened to you other than the temporary loss of your rifle.

Considering you were dealing with two different companies with their own sets of priorities, four months doesn't sound too bad. At least you got it resolved in your favor!
:D
 
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