THE EXCELLENT:
-Springfield Armory: Ejector fell out of New TRP. I called them, they took my info, and sent me a shipping label. I sent the TRP to them and had it back in 6 days. They even pinned the ejector in at my request. Zero money out of my pocket.
-Wilson Combat: Called just to ask questions about a CQB I owned. Very friendly and knowledgeable.
-Midway USA: Never had a problem with any of my orders. 90% of the time, my orders are delivered 1-2 days early.
-Cold Steel knives: Of all the major knife companies that I contacted about donating knives to my Unit to be "tested" in Iraq, Cold Steel was the ONLY knife company that actually offered to send us a few of their SRKs for evaluation.
-RCBS: My rock chucker did not come with one of the required linkage pins. I called RCBS and a very nice lady told me that they would send me one at no charge. Had the pin in 3 days.
-Rocky Mountain Reloading: Jake is a super guy to deal with. Very prompt at answering emails. I receive most of my orders in 3 days.
-Precision Bullets: I ordered some of their bullets. Had some issues with them and their COAL. I sent an email to them asking some questions. I received a response that day and had my problem solved within the hour.
THE "GOOD":
-Fusion Firearms: Was having severe stovepipe issues with one of their 1911s. I had to pay shipping ($60) for a $2,000 pistol. Otherwise it was a good experience. Mr.Serva is a great guy.
THE FAIR:
-Sig: I Was sending emails asking questions about grips and other things on my P220 Elite. They handed me off to one of their "people" in Germany who attempted to answer my question as best as possible. After a few more emails, they started ignoring me. I am hesitant to buy a
new Sig, but am very happy with my West German 226 and 220.
-STI: sent emails inquiring about info on their website. Received a semi-smart a$$ed reply. Asked more questions, got no response.
-Lone Wolf Distributors: This one is close to good, with the exception of one incident. I placed an order for some pistol sights for my friend, for his birthday. Later that day , I discovered that my other friend had already ordered the same sights(from LWD) for our birthday buddy. I sent LWD an email explaining them that my other friend had already ordered the sights from them, if they could cancel my order. I received an email the next day from them, scolding me for cancelling my order. They advised me that next time, I needed to be sure of my order before I placed it. It pissed me off that they were not more understanding of the situation.
THE POOR/WORST:
-Kimber: Bought a Eclipse Target II ($1200) that could not get through a magazine without 4-5 malfuntions. Called them, they told me to call them back after I had ran 500 rounds through it. I did, they then told me that I was not holding the gun properly, then told me that I needed to find the ammo that the gun liked. After negotiating with them, they finally told me to send the gun back. I did , on my dime ($55). Got the gun back almost 2 months later and it still had the same problems. I called them back, got more excuses from them, then I sent it back to them for a second time. Got it back about a month later with the same problems.
Sent letter to kimber requesting refund, received letter from kimber denying refund. Letter stated that I should continue sending the pistol to them til it got fixed. Never again will I buy kimber.
-Al Mar Knives- pocket clip on Eagle ultralight broke at the screw arbor. Sent them several emails over the course of two months with no reply. Finally called and talked to "Dave". "Dave" quickly told me that the pocket clip is not covered under the product's Life time warranty. I will not be buying that other Al Mar knife that I was looking at, or any other Al Mar knives. I still have the eagle ultralight (sans clip). It is my "red headed step-child" knife that I volunteer for ever dirty/abusive job that comes down the pike.
-Botac Tactical: Two close friends and myself placed orders with them. All three of our bank accounts got hacked. Thankfully, our banks refunded what we lost.
I also ordered a knife from them. The knife I got was not the knife I ordered. I called to talk to them and got a lady on the other end that could barely speak English. After 20 minutes of trying to get through to the woman that I wanted to speak to her supervisor, I gave up and dealt with it.
That's all I can think of right now.
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