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gunbroker deal went sour... ideas?

Discussion in 'General Gun Discussions' started by dakotasin, Jan 6, 2006.

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  1. dakotasin

    dakotasin Member

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    the shop was bud's gunshop, and the situation has deteriorated to the point where bud's won't refund his money, nor will they give him a price break for the missing accubreak.

    how to resolve?
    http://www.baitshopboyz.com/forum/forum_posts.asp?TID=9720&PN=1
     
  2. EVIL5LITER

    EVIL5LITER Member

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    As someone who works for a small business, asking someone to pay for all the shipping back and forth and the transfer fee ($60.00?!?!?!) is a bit excessive.

    He could have had what he wanted, but now he's just going to waste a bunch of time and money over $20 worth of shipping.
     
  3. Brad Johnson

    Brad Johnson Member

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    The gun shop screwed up. Why should the customer be out the money for the shop's obvious mistake? If you mess up, you own up. It's that simple.

    Brad
     
  4. xring44

    xring44 Member

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    I'll have to go with the Dakatosin on this one, he didn't get what he paid for, its not his fault someone messed up, I don't like paying for other peoples mistakes,,,I make enough of my own:)
     
  5. dracphelan

    dracphelan Member

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    When you need to return something to a local store (purchased new, in an unopened box) do you demand that they refund your gas money? Would they do it if you did?

    It always amazes me when people demand more from an online/mail order retailer than they would a local brick & mortar store. Now, sometimes they will offer free shipping one or both ways. But, they don't have to. This is a good reason to find out a companies return policies before ordering or bidding on something.
     
  6. Brad Johnson

    Brad Johnson Member

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    Would I? Yes, especially if it was $60 worth. Would they do it? Don't know. But they sure wouldn't get much more of my money if they didn't at least make the effort to make it right.

    They made a mistake. Then they turned it into a problem when they tried to force the buyer pay for the mistake by charging a restock fee in addition to the transfer and shipping charges he was already out. Now they have their name plastered all over the internet as an untrustworthy seller.

    As a business owner, ESPECIALLY a small business owner, it's worth the $60 to keep that kind of advertising from happening. It's better to have to sell one more gun to make up the difference than lose the sale of several guns from the bad word of mouth.

    Brad

    Brad
     
  7. JohnBT

    JohnBT Member

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    I don't think shipping costs can be compared to driving across town. I think the shop fouled up and needs to pay to fix their error.

    John
     
  8. thumper723

    thumper723 Member

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    I agree. My roomate had a similar issue with a Motorcycle, the dealer called to tell him it was ready. I drove to San Antonio from Corpus Christi with him in my pickup (about 2-1/2 hour drive 1 way) and it had not even been started. It was warranty work on a brand new Ducati (expensive Italian bike) and they refused to reimburse the gas.

    I feel that was justified to be asked for, since it was about $40 in gas at the time, nevermind our aggrivation and the scamming we had to do to get out of a flight to get there in time. Would have been a bit different if it was $5 and a half hour, although I would still have been pissed.

    Dealer never got a single cent from him after that episode.
     
  9. dakotasin

    dakotasin Member

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    http://www.baitshopboyz.com/forum/forum_posts.asp?TID=9720&PN=1

    its more than just the shipping costs, though... i think in an event like this w/ blatant misinformation/deception, bud's should completely refund everything, except x-fer fees (it is out of their control who he x-fers thru)...

    it just seems to me to be a blatantly bad way to do business...
     
  10. jerkface11

    jerkface11 Member

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    I hate nothing more than to recieve something wrong/broken and have the seller insist that I pay for shipping to return THEIR screwup. This happened to me twice last year. With some reloading dies and a powder trickler. However when my HP printer broke HP sent me a new one and prepaid box to ship the old one back to them in. The little guy probably stays little for a reason.
     
  11. waterhouse

    waterhouse Member

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    My policy is that if you decide you don't like something that I described correctly, you can return it for a full refund minus shiping cost. . .no restocking fee, but I won't lose money because you decided you didn't like the gun.

    If I send you the wrong gun, or I misrepresent the gun in any way, I'll give you a full refund (including shipping) and pay for you to send it back. I don't expect anyone to pay for my mistakes either.

    About the transfer fees, I'm not sure. I've never shipped the wrong gun, so I don't know what I would do. $60 is pretty steep for a transfer, I'm not sure if I'd want to shell that out. I think the fair thing is for Bud's to pay the difference between a gun without a brake and one with one, and let eh guy keep the gun he has. Saying that the buyer neglected to call and confirm that the auction was correct (which is pretty much what Bud's says in the feedback on gunbroker) and is thus responsible is bad business.

    BTW, Jerry's has a dealer cost difference of $107 between the two models
     
  12. dracphelan

    dracphelan Member

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    I went and read the entire thread. Considering that the seller is going back and forth on what they are willing to do, I would dispute the charge and send the rifle back. He is going to be out the shipping and the transfer fee. Chalk it up to lesson learned.

    Any time you buy something (especially over $100), find out their complete returns policy before purchasing/bidding. There is not more he can do.
     
  13. Jon Coppenbarger

    Jon Coppenbarger Member

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    Do get your money back from the charge!
    Get all your paperwork together for proof to the credit card company.
    Copy of the ad and what they sent. That company will then if they lose want the gun back so make them send a pick up tag for the return. Making them pay.
    As long as they can get Away with it they will and the only way to help them stop is to make them pay for their mistakes.

    I have no ideal what happened as I only see your side and a small part of it.
    Alot of states have laws against bait and switch. Its called fraud.
    All gun broker ads I have seen have pictures so what was their explanation on why the firearm in the photo in the ad was not shipped? Did they just say tough? Did they offer to give some funds back? Or just screw you?

    How do we not know they offered to take the gun back but you wanted money for the repairs and not return the rifle?

    I know of a case that I know most of the parties involved that went south.
    A person bought a match M1A from a person I know. He stated he had shot it in many matches and did well with it. We know the person has shot for many years and was on a few military big teams. This guy pays him and then tries to go out and shoot it but notices the front sight is cocked. Being afraid something is wrong he calls the guy and he swears up and down nothing is wrong and he does not have the funds to buy it back and tough because he knows he shot it in some big matches. Well this guy takes the rifle to two different gunsmiths that are very good on service rifles. and they said the same exact thing and write him letter stating what was wrong with the rifle.
    The rifle need a new barrel because of the mistake.
    So the seller says send it back to the original person who built it which is one of the famous ones and if he says its bad I will do something about it.
    Low and behold the seller decides to refund the money and the original builder says there was something wrong and he fixed it.

    Now here is what I find is funny?
    #1 Why when the buyer just either wanted his money back if he would not fix it or have it fixed and he would keep it. That seems real fine to me but instead of the rifle being sent back because it was fixed the seller wanted it back now. New barrel and rifle worth more now?

    #2 Then seller starts rumors that the guy who wrote the letter stating it was bad is full of it and has no ideal what he is talking about.
    Lets see the rifle was bad but you had it sent to a different dealer friend who then looks at a fixed rifle and states its fine? It would be after it was fixed.

    The bottom line is unles you make crooks tow the line they will keep burning folks.
     
  14. scubie02

    scubie02 Member

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    You really need to report them to gunbroker, and contact your credit card to stop payment
     
  15. gezzer

    gezzer Member

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    Why would he accept the gun from the transfer dealer if it was wrong. SHould have been sent back right away.

    $60 buck transfer fee? no this is way to much. No wonder I don't ship anything to CA because of problems like this..
     
  16. Raph84

    Raph84 Member

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    Did he put a stop payment on it?
     
  17. MAUSER88

    MAUSER88 Member

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    Stop payment on your CC and HIM issue a UPS call tag to have the rifle picked up. You did nothing wrong.
     
  18. Standing Wolf

    Standing Wolf Member in memoriam

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    I believe I'd be inclined to report that "gun shop" to the B.A.T.F.E. for engaging in fraud. It's apparent to me the "gun shop" was hoping the buyer would consider the loss of the brake too small to bother contending over, and has since engaged in a grudge match.

    I'm not sure the B.A.T.F.E. would actually do anything, of course, but it wouldn't surprise me to learn this "gun shop" makes a regular practice of shorting its customers.
     
  19. Sir Aardvark

    Sir Aardvark Member

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    Once again, an excellent example of why it pays to use a credit card to purchase all your goodies.

    If a problem arises and the seller refuses to correct things, feel free to play your hole card and have the credit card company do a "charge back" to the seller.

    Everyone here should make it a point to become familar with their Credit Card Company's rules for doing a charge back - it just might save you a load of frustration one day!
     
  20. Spot77

    Spot77 Member

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    When one of my stores tints a contractor's paint wrong, we PAY the contractor to repaint his project AND give him the materials to do it, even if the color was supposed to be white and it turned out purple. He should've checked it first, right? Makes sense.....

    But nope. We pay.
     
  21. Preacherman

    Preacherman Member

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    This story sure gives me a slow burn... :fire:

    I can only cite the example of my local gunshop - a small-time dealer in a smallish city, who doesn't make much at all (if he clears a few hundred profit in a month, after all expenses, he considers he's doing well). He made a mistake on one transaction, and ordered a gun that was not what his customer wanted. When it arrived, his customer pointed out the error. Instead of whining and moaning, he immediately admitted his error, ordered the right gun, and sold it to the customer at his cost - no profit - as compensation for the added delay. He was also stuck with the gun he originally ordered, as the wholesaler had them on "special" and wouldn't take it back. It took him eight months to sell the gun, at a loss. So, his error cost him probably three or four months profit - but he never complained, simply put his mistake right, and carried on. That's why I go back to him for repeat business, and have no problem paying him a higher price than I could get at Wal-Mart. That sort of integrity deserves support!
     
  22. Gordon

    Gordon Member

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    Amen and amen ,Father!:)
     
  23. rustymaggot

    rustymaggot Member

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    i whole heartedly agree.
     
  24. mosttoyswins

    mosttoyswins Member

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    Tell him to stop payment on his CC and keep the rifle. That will get the gun shops attention. :evil:
     
  25. jonnyringo

    jonnyringo Member

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    The wrong gun was shipped. The seller should pay all the shipping costs involved. Screw the ********** fees, that is a political issue in my opinion. Move out of that communist state.
     
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