gunbroker deal went sour... ideas?

[Mannlicher]

caveat emptor

It almost seems like the old term 'caveat emptor' was invented for online transactions. Before buying anything online, ( or in a brick and morter, for that matter), know in advance what is the process for ameliorating a deal gone bad.
In this case, you may well be just out of luck.

 

[redneck2]

Uh...maybe you should just consider supporting your local dealer rather than getting a "deal" on the internet

If it's something used or unique, that's different. If it's brand new and widely available, buy local IMO

For the $$$ and time involved, you may be better off getting a Vais brake and have it installed.

 

[Richard.Howe]

I forwarded the link of this thread to Bud's -- I have had several successful deals with them, and thought they deserved to at least have a chance to respond -- and this is what they said:

Thank you for the email. We did offer to refund 100% of the buyers cost
and all shipping. He said he did not trust us to refund his money, which we
felt was unfair as we have never once, and never will, take anyones money
deceitfully.
The issue was that he did not want to return he gun, rather
have us pay him $150 so that he could send it to Weatherby to have the
Accu-Brake added. The Accu-Brake is not offered as a standard item on
any of the 26" models(what he won). We also offered to trade him up to the
28" model which does include the Accu-Brake, he refused that option also.
We sell a lot of guns, and do our very best to accommodate everyone, it is
unfortunately just not possible in some cases....and this was one of those
cases.

I do hope all of your future gun purchasing experiences are positive ones,
no matter who you purchase from.

Thank You,

Rex McClanahan
Budsgunshop.com

Let's always be careful before piling on someone's reputation. Failing to do so may best be reserved for the less-high-road of other forums.

Not sure who's in the right here, but sometimes, it's in everyone's interest to know (or at least hear) both sides before coming to a definitive conclusion.

Best,
Rich

 

[Raph84]

There is no sensible reason not to credit him the $150 though. In what Richar Howe posted They say that they would not do that, but do not say why. They also do not say if they would force him to pay shipping or restocking fees.

The gun shops reply seems carefully crafted to make themselves look good, but not tell the whole truth. Also it seems like every option they allowed for would require him to either throw away money w/ no gun or come out of pocket with more money to get a replacement gun.

That just is not right!

 

[Falconeer]

Uh...maybe you should just consider supporting your local dealer rather than getting a "deal" on the internet

I'm all for supporting my local dealer, but cost IS an issue.

I wanted to buy my NIB P239 locally, but they priced the gun at $750 + tax (for normal sights and two magazines). I found it online with SigLite night sights and three magazines for $615 including shipping. As much as I want to 'support my local gun shop', I just can't afford $135 for the privilage.

 

[itgoesboom]

I forwarded the link of this thread to Bud's -- I have had several successful deals with them, and thought they deserved to at least have a chance to respond -- and this is what they said:



Let's always be careful before piling on someone's reputation. Failing to do so may best be reserved for the less-high-road of other forums.

Not sure who's in the right here, but sometimes, it's in everyone's interest to know (or at least hear) both sides before coming to a definitive conclusion.

Best,
Rich

Intresting, that is word for word, the exact same letter they sent me the other day when I politely informed them that I wouldn't purchase anything from them after this fiasco.

I.G.B.

 

[Brad Johnson]

It's a form letter reply, as I also got the very same thing after I e-mailed them about the matter.

It is interesting that all they do is state that they offered to take the gun back. It says nothing about when, or under what conditions. Nor does it even address the issue of the incorrect auction info, or the restock fee, or the shipping and transfer fees the buyer was out because of their mistake. This letter only makes me more accepting of the buyer's version of events, not less. It still appears the gun shop screwed up then tried to make the buyer foot the bill for it. Only after getting their hand publicly spanked via the internet did they begin to figure out they mighta screwed the proverbial pooch.

Brad

 

[Richard.Howe]

Intresting, that is word for word, the exact same letter they sent me the other day

Well, I confess, I changed their letter before posting it here. There were three spelling mistakes.

Rich

 

[MechAg94]

In general, if they offered to make good on the rifle and shipping, I don't think it is right for the buyer to start adding additional conditions or start insisting on alternate proposals. As long as they are making good on it in a reasonable amount of time, let them do it their way. Asking for $150 is a bit too much IMHO. (I am assuming they did, in fact, offer the full return and refund.)

 

[rick_reno]

I'd take the refund and move on.

 

[Stosh]

What did Gunbroker do to assist?

I am curious, did Gunbroker offer to do anything at all to assist you in reaching a resolution of the problem ?

 

[Aguila Blanca]

http://www.baitshopboyz.com/forum/forum_posts.asp?TID=9720&PN=1

its more than just the shipping costs, though... i think in an event like this w/ blatant misinformation/deception, bud's should completely refund everything, except x-fer fees (it is out of their control who he x-fers thru)...

it just seems to me to be a blatantly bad way to do business...

I disagree.

They should also pay for the transfer fees. No, they have no control over who he had it transferred through or how much that FFL charges, but they DID have control over the ad they placed on Gunbroker, and the rifle they shipped that did not include everything specified in THEIR advertisement. The seller created the problem, it is the seller's responsibility to make the buyer whole. That means refunding the entire purchase price, all shipping (both ways) and the transfer fee.

 

[mp510]

I'm not sure how far you are going to get with that guy, but that is an $1100 item, qwith $25 shipping each way, plus various transfer fees and taxes. Yeah, you should be fuming. If the refuse to make you whole, I would not have a problem filing a law suit against them.

In July I had a similar problem on eBay with a confederate currencey dealer. I was told specifically that the notes were real, and I received 1950's repros, with very obvious differences (stamped serial numbers, printed signatures, notoriously bad serial numbers. The seller ignored me when I got in touch with him, especially while I was threatning him with the lasw. I contacted FBI Internet Fraud Division, by the online form somebody directed me too, but I never even heard from the Bureau. I ultimately gave up since the small amount of money was not worth the fight.