My first contact with the wonderfully famous Ruger customer service.

Discussion in 'General Gun Discussions' started by Trey Veston, May 6, 2021.

  1. Trey Veston

    Trey Veston Member

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    I bought a new Ruger Predator rifle and was told that if you call Ruger Customer service and give them your serial number, they will send you a conversion kit so you can run 10-round AICS mags in your rifle for under $30.

    So, bright and early this morning as soon as I got off work, I pulled up the Ruger website.

    I looked at the website and they give you 4-5 different options for customer service centers, so I picked the one in Mayodan, NC, which is where the rifle was made. I worked in the Prescott, AZ plant about ten years ago, so I know a little about how they are structured.

    I talked to a very pleasant woman with a wonderful Southern accent, who transferred me to another woman in the Ruger products department. That very nice woman with a sweet Southern accent then explained that I needed to speak to someone else in New Hampshire and transferred me to a woman up there. No accent, but she was nice.

    The woman in New Hampshire then said I needed to speak to someone in Mayodan, NC. I told her that is where I called in the first place and I had been transferred twice before. She assured me that is where I need to be transferred to.

    Finally, spoke with Cynthia in Mayodan who agreed to order the kit for me. She was a very pleasant woman with a Southern accent, and processed the order and we had a nice chat about working for Ruger and how we were both jealous of the wages in NH compared to the non-union locations. She then completed my order and gave me a confirmation number and said I would get an email regarding the order with a tracking number.

    9 hours later and still no email, lol.

    I think Ruger's strategy is to employ nothing buy sweet older ladies with Southern accents so no matter how inefficient or horrible they are at actually doing their job, you still don't get mad at them. It worked!
     
  2. The Glockodile

    The Glockodile Member

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    Southern Accents!!!

    :lolz:
     
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  3. CoalCrackerAl

    CoalCrackerAl Member

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    I have a Bx 25 mag for my 10/22. I can not get though a full mag without a failure. So i called Ruger about it. They said send the mag in. And they will replace it. New one is doing the same thing. And again they want me to send it in. Im not going to bother. I'll have more in postage than the mag cost. I read the issues im having is common with them. I tried all the ''fixes'' too. The 10 round mags are flawless.
     
  4. slicksleeve

    slicksleeve Member

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    Southern accents
    Also known as people who sound normal.
     
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  5. jmr40

    jmr40 Member

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    Well, bless your heart. ;) Only a true southerner will understand the meanings of that phrase. Yes, it has multiple meanings.

    I've never gotten the run around like that. Ruger's CS is usually pretty good. But they also get a lot of practice. Overall I like Ruger, but they do have to deal with more "issues" than any other manufacturer. But to their credit they've always made it right for me.
     
  6. Hooda Thunkit

    Hooda Thunkit Member

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    Went up to Central Minnesota a few years ago, to visit kinfolk on Mrs Thunkits' side.

    Now, them folks talk funny !
     
  7. Elkins45

    Elkins45 Member

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    I used to give presentations at an annual conference that usually contained people from all 50 states. I would always begin my talks by telling them English was my second language, and that I was born speaking Appalachian.
     
  8. earlthegoat2

    earlthegoat2 Member

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    I would like to say we just call them accents down here but really I have no idea what your talking about...o_O

    I just dealt with Rugers CS recently too. Sent an email and they got back with me on who to call. I called and got my RMA# and shipping label and dropped it off at UPS today.

    So far so good.
     
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  9. euclid

    euclid Member

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    Infamous? I thought Ruger’s customer service was top notch? At least that has been mine and many others experience. Has something changed?
     
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  10. Trey Veston

    Trey Veston Member

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    You betcha'! Lived in Iowa long enough to be very familiar with the Wisconsin and Minnesota dialects.
     
  11. Trey Veston

    Trey Veston Member

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    Infamous in the sense that it has to be used very often, apparently.
     
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  12. marvin02

    marvin02 Member

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    My experience is that they send the email when the item ships. YMMV

    I believe that you can use the confirmation # to check the status on the shop Ruger site.
     
  13. jmr40

    jmr40 Member

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    In Chris Kyle's book "American Sniper" he recounts being attached to an Army reserve unit from Arkansas on one deployment. Said he needed an interpreter. And he was from Texas.

    On a side note, a north Georgia accent is apparently exactly like Texas. My wife and I have traveled a bit around the USA and we are often asked if we're from Texas. South Georgia is completely different. For north Georgia think Jeff Foxworthy or the movie Deliverance. For south Georgia think Paula Deen, or the movie Gone with the Wind.
     
  14. Thunderchicken
    • Contributing Member

    Thunderchicken Contributing Member

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    Except for a brief sojourn in South Carolina, I’ve lived in northern Wisconsin or central Minnesota my whole life, and I’ve never heard anyone say “you betcha” except in the movie “Fargo.” Or if they were reading something from a joke book. Or, maybe I’m just a fish not noticing the water.
     
  15. Trey Veston

    Trey Veston Member

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  16. PapaG

    PapaG Member

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    My experiences with Ruger cs have been exemplary. So much so that I bought a hundred shares of RGR ten years ago. Have a lot more now.
     
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  17. Rock185

    Rock185 Member

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    Over the past 40 years or so, I have had several contacts with Ruger customer service. Their CS has always been very good to excellent. Last year in fact, a nice lady, no accent, called to advise Ruger would like to replace a gun I had sent in for repair. In about three weeks, I had the new gun. FAR from "infamous" customer service IMHO.
     
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  18. sequins

    sequins Member

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    I've gotten my shipping label (which has been free or paid for depending on my problem) in one phone call every time. Sadly, thats more than 0 times. QC is down and six sigma is eighty sixed across the board. The slop in revolvers these days is OUTRAGEOUS... or so I'm told, I bought my first ruger single action in 2015 and I keep buying them so I think I'm the real problem
     
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  19. Phydeaux642

    Phydeaux642 Member

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    I bought a Ruger American Ranch 5.56 in January. Never got to shoot it before it had to make a trip back. The bolt was putting deep gouges in the brass of the cartridge under the round being fed. CS was pleasant and pretty efficient. I sent it in and the bolt was replaced. Seems to feed fine just cycling some rounds through it. I bought a CZ 527 Carbine in .223 today and the Ruger is being sold. Guns that have issues right out of the box leave a bad taste in my mouth. CS was great, though.
     
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  20. earlthegoat2

    earlthegoat2 Member

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    I cannot help but correlate my first new gun purchase and my first significant problem with a gun that happened to be a Ruger.

    I will probably never buy a brand new Ruger again but will buy plenty of pre owned. I’ll let someone else be the beta tester and if they happen to sell me a dud that they didn’t want to send back themselves then I guess I will be happy I bought a Ruger in that instance because they do have great CS.

    I am generally of a mind that companies that have great CS are both winners and losers. A long and storied reputation for fixing individual problems one at a time but not fixing the more important problems that caused the first problems to begin with is...well...a problem.

    I can only imagine how much duct tape they must use in other facets of their organization. I guess the stock speaks for itself though.
     
  21. Waveski

    Waveski Member

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    I have had 2 encounters with the "infamous" Ruger customer service , both have been excellent. Fast and efficient.
    When assessing present day cs from a gun manufacturer we need to keep in mind that gun sales records are falling like dominoes , and employers all over the country are struggling to maintain adequate staffing - pandemic , government handouts ... things are a mess. Maybe you should give them a few days before going public with the criticism.

    Why are regional accents part of this discussion? Is the OP insinuating that there is a correlation between accent and competency? If not , then the speech characteristics of the Ruger staffers are irrelevant.
     
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  22. Waveski

    Waveski Member

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    Having deliberately chosen that particular service center , were you expecting an Australian accent? Greek , perhaps?
     
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  23. Speedo66

    Speedo66 Member

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    Everyone thinks their particular regional accent is the correct one, the one that should be spoken throughout the country.

    We in NYC KNEW we were the correct one, because wherever we went and spoke, people always recognized it. “You from NY?” The proper response from a native NY’er is “yeah, why, you got a problem with that?” lol

    I’ve only ever had two Rugers, a used Single-Six 55 years ago, and a new Mini-14. Both worked, so no experience with Ruger’s “infamous” customer service, or their agent’s regional accents.
     
  24. drband

    drband Member

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    I’ve used Ruger’s CS 2x and have been pleased with the results. 1. broken FP in a SBH I purchased used. I got my LGS to ship to Ruger & Ruger paid to ship it back-repair was free. 2. My son’s SR1911 had a plunger tube restriction (Rugers have an integral plunger tube in their cast frame). Shipping both ways on Ruger and we had it back in 2 weeks running perfectly.

    With the number of guns Ruger manufacturers, it’s good they have a robust CS plan.
     
  25. WheelGunMan

    WheelGunMan Member

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    I've had to use Rugers CS three times...all three times service was top notch.

    With mass produced guns there is going to be a few imperfect ones that slip by QC. The important part is Ruger makes it right.
     
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