Maybe it was your attitude that twisted things around.
Or maybe it was the Dillions guy attitude on that day.
I called Lyman about a problem on one of their case trimmers. The woman I talked to was on the first call was very shot on answers and not much help.
I called a couple of days later and another woman asnwered the phone. I told her my problem and expected I needed a new part, she told me what to look for and how to fix it.
As far as RCBS customer service goes I always had excellent service with them. And when I first started reloading did some assinine mistakes and totally trashed two dies that I bought used and told them these were E Bay used dies.
I called them when I bought a used set of E Bay dies and the stem was missing, they shipped a new stem that afternoon.
This comeing weekend I will be buying fairly new Dillion 650 and will see personally how thier customer service is. A cheap little part doesn't matter to me, i'd just pay for it and be done. On the bigger more expensive parts I'd start a pissing match and go another route.
In a couple of weeks I will be buying a new Hornady progressive press and set it up beside the Dillion and see which press I like the best.