Still no email a week later, so called Ruger Customer Service. Called the exact number that I was supposed to. I gave the nice woman my confirmation # from the earlier call, and she promptly transferred me to the service department. I gave that very nice lady the confirmation number and she transferred me to the rifle service department. Then gave that nice lady the confirmation number who then transferred me to the parts and accessories people, who I had called in the first place.
That lady finally agreed to look up my order to confirm that it was processed. It was, and sent out the next day, but it was in transit and delayed by the USPS.
I mentioned that I was supposed to get an email to confirm my order and never received it. She just replied, "hmm.."
Not sure how I can call the proper number, give them a confirmation number, and then be transferred around in a circular fashion back to the original number.
I worked in customer service in a call center-type environment years ago. Telling the customer you can't help them then blindly transferring them is called a "cold transfer" and is frowned upon and a sign of a lazy or burned out employee who doesn't want to be accountable or take ownership.
What should be done is a "warm transfer", in which the employee stays on the line when they transfer the customer, then conferences in the customer and the person they are transferring them to in order to introduce the customer, explain why they are calling, and confirm that the person they are transferring them to is the proper person.
That is the preferred way of treating customers and how the best companies customer service people handle calls. It prevents the endless transfers I encountered both times I called Ruger.
Odd that Ruger does not practice this most basic of proper customer service practices. Could be a sign that they are just overwhelmed and burned out.