Strange Midway USA issue

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Midway has always handled their business in an exemplary manner, I will always do business with them.
 
They have been great to do business with and handled any returns I have made well.
My only gripe is it seems as soon as I place an order the new coupons will come out in the next day or two. Sure enough, I placed a large order this morning since I was tired of waiting for new coupons, and just got the new "bullseye bargains" email this afternoon!
Here they are for anyone who is waiting, they are good until Aug 21:

Add regular price, in-stock products to your cart totaling:
$100 or more - Use Promotion Code 181177
$200 or more - Use Promotion Code 281177
$300 or more - Use Promotion Code 381177
$500 or more - Use Promotion Code 581177
 
They have been great to do business with and handled any returns I have made well.
My only gripe is it seems as soon as I place an order the new coupons will come out in the next day or two. Sure enough, I placed a large order this morning since I was tired of waiting for new coupons, and just got the new "bullseye bargains" email this afternoon!
Here they are for anyone who is waiting, they are good until Aug 21:
Click to expand...
You might give them a call and see what they say....they may be willing to give you a credit back to your account. It's worth a phone call IMO. I know I've done it with other companies and they have been willing to work with me.
 
DTD, the exact same thing happened to me today. I placed an order Wednesday and it is still in transit. I saw the email when I got home today at 5:00 and immediately shot them an email asking if they'd consider crediting me the $10. Before 6:00 they had issued the credit. They are a top notch outfit.
 
Ordered a package of springs and a ram prime. Got them in a bubble envelope. Cut it open took the paper and ram prime out and tossed the envelope. Thought a BOX of springs was on the way, when it was a no-show I called them. Even though I admitted that I had probably thrown away the springs they sent me more at no charge which then arrived in short order.
Gotta love them for sure.:D
 
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No vendor is immune to problems. The key is how they handle it - That is, how they make it right for the customer and how they make internal changes to keep it from happening again. Midway has always been a pleasure to deal with.
 
Midway comes through again!
Quote:
They have been great to do business with and handled any returns I have made well.
My only gripe is it seems as soon as I place an order the new coupons will come out in the next day or two. Sure enough, I placed a large order this morning since I was tired of waiting for new coupons, and just got the new "bullseye bargains" email this afternoon!
Here they are for anyone who is waiting, they are good until Aug 21
Click to expand...
:

You might give them a call and see what they say....they may be willing to give you a credit back to your account. It's worth a phone call IMO. I know I've done it with other companies and they have been willing to work with me.
Click to expand...

I did, and they did! Issued the difference back to my CC. Top notch service!
 
I made the mistake of buying from Midway once, now I have to like every two weeks.

Blazing fast shipping, fair prices (sometimes a bit over, sometimes a bit under), great selection, and easily navigable website. Just a great outfit.
 
I made a huge, (for me, well over $1k) order a few years ago, when I had inheritance cash. Giant box...and half soaked with a broken bottle of Hoppes #9. Everything was handled on the spot and perfectly by MidwayUSA. Heck, I have a small order, (all I can afford right now), on the way as I type this! :D If I need it, they tend to have it. ;)
 
I order something from Midway nearly every month.I've never had an issue,but am confidant that they would make it right.Sorry that you had a problem on your first order.I hope that you will continue to use them,they are a good company,and give back a lot to the shooting sport. Lightman
 
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