I received my pistol back from you today.
While I appreciate your attempt to repair it, I am positive that the repair is incomplete. The breech shield which was broken was replaced, however I don't believe the pistol was reassembled correctly. The cylinder does not lock up correctly and it is near impossible to release the cylinder as well. This also causes the cylinder rotation to be inhibited when pulling the trigger.
The lack of communication on the part of your company gives me a lot of hesitation on whether or not I want to buy any further products from you. I emailed you last Thursday, the 26th. I received a prompt reply, which was appreciated. In your reply you stated my gun was to be looked at on Friday, the 27th. I asked to be kept updated. Later that day I received an email from UPS stating I had a package coming from you, but no update from you personally. This left me the whole weekend in the dark. I feel this very impersonal behavior is not very professional.
To open the package from you today, only to find my gun still not functional is very disappointing to say the least. For a company with a higher price point, I feel to maintain the higher price point by a consumer's perceived value, the customer service must back up the product. Otherwise from a consumer standpoint the value just is not there.
As I mentioned in previous emails, I have been sharing this experience and will continue to do so on several gun forums and many other social media sites. I will tell you the majority of the responses I have received share my disappointment for the way this was handled.
I would like you to finish the repair on my pistol or replace it, as this is a pistol I really enjoyed owning and shooting. I would like to extend the opportunity to you to redeem yourself in the extremely subpar manner in which this was handled, by you offering to take care of the shipping this time.