Malice
Member
I made my first ever order with Midway USA earlier this week. I was happy with everything, placed the order, good to go.
First, it shipped and arrived much sooner than I expected. Awesome.
Next, I open the UPS box and take out all my goodies. Everything looks fine. Only problem is, the red case that should have my Lee Loader .38 special... is empty. The box is there, but there is nothing inside!
I called Midway, and they answered the phone right away. I told the very nice lady on the phone the issue, and she told me they would send another one ASAP.
I appreciated the willingness to correct the situation, and the fact that they did not try to hassle me about it. Good CS.
However, it is a very strange thing to have happen. And I am pretty bummed, because the GF is out of town this weekend and I planned with tinkering with the stuff all weekend.
Anyone had a similar experience? Did they resolve it easily like Midway or did they hassle you about it?
First, it shipped and arrived much sooner than I expected. Awesome.
Next, I open the UPS box and take out all my goodies. Everything looks fine. Only problem is, the red case that should have my Lee Loader .38 special... is empty. The box is there, but there is nothing inside!
I called Midway, and they answered the phone right away. I told the very nice lady on the phone the issue, and she told me they would send another one ASAP.
I appreciated the willingness to correct the situation, and the fact that they did not try to hassle me about it. Good CS.
However, it is a very strange thing to have happen. And I am pretty bummed, because the GF is out of town this weekend and I planned with tinkering with the stuff all weekend.
Anyone had a similar experience? Did they resolve it easily like Midway or did they hassle you about it?