Gun shop problem

I agree with the OP to the point that the number of magazines etc. is an important consideration in price, but I don't really see a problem considering the gunshop refunded the money. I feel like they honored their mistake by voiding the sale, if they refused the refund then I would say you have a right to complain.
As for the background check fee, my gunstore has a policy that there are no refunds for that, not that they couldn't make an exception if they wanted to, but that's how it is.
In the future, I would suggest, as others have, to inspect the product. When I bought my CZ I asked what it came with and they were more than happy to go get the box it came in and show me. Second, confirm what the deal is by saying something like "So it is all of this stuff for $XXX out the door, right?"
Didn't have any problems.

I would have looked over the full package before the transfer.

351 WINCHESTER said:

Granted the salesman made an honest mistake,

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Yup, they happen all the time.

but rules are rules.

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To what "rules" do you refer? Surely not the "rules" where the customer inspects what he's buying, I'll bet.

They should have given me the second mag.

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Because YOU failed to inspect your own purchase?

but instead let me walk after wasting my time.

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Sounds more like you wasted theirs.

I will never darken their doors again.

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Promise?

To the above poster, so you are saying it's okay to tell people they are getting stuff in a deal, that they really aren't as long as they don't catch it until they get home? So if you were selling someone a car and told them it came with a V6, but they didn't realize until they got home that you really sold them the 4cylinder, that's okay with you? To me, it's dishonest, and I don't see how anyone can justify it.

Sadly the days of trusting people seem to be long gone, which is really sad.

The entire problem could have been avoided if the gunstore employee had acknowledged that he wasn't sure how many magazines were included, and then actually checked to see before ringing the sale. Or the shop could even include specific information on the tags hanging from the trigger guard.

They're just practicing what I've seen numerous times at gun shops and gun shows. They get a new gun that comes from the factory with two or three extra mags and short change the customer. But of course they're willing to sell you an "extra" magazine for your gun at the standard price.

dajowi said:

They're just practicing what I've seen numerous times at gun shops and gun shows. They get a new gun that comes from the factory with two or three extra mags and short change the customer.

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No. They're not. The LC9 comes from Ruger with ONLY ONE magazine.

I'd like to answer this thread seeing as I'm a gun store employee.

OP I understand where you're coming from, but I can tell you that most gun shop employees are part time workers. Imagine having to know every aspect of every gun, magazine size, weight, caliber, take down procedure, warranty etc. and on top of that everything that comes with every gun.

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Well so am I ( a gun store employee) - have you ever thought of saying " I don't know , let me check " ?

mnrivrat said:

Well so am I ( a gun store employee) - have you ever thought of saying " I don't know , let me check " ?

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Of course... I've said that to customers a million times. Then I come here and see threads complaining about LGS employees being useless because they aren't walking encyclopedias. :banghead:

mnrivrat said:

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I think the OP expected to receive what he bought from the salesman. That hardly makes it a free magazine.

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No, the customer freely admitted that he knew the clerk made an honest mistake and then thought he could scam a free magazine out of it.

The customer would've gotten what he paid for if he hadn't thrown a hissy fit because the store refused to be scammed by him.

David E said:

No, the customer freely admitted that he knew the clerk made an honest mistake and then thought he could scam a free magazine out of it.

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No he didn't. He acknowledged that it was an honest mistake, and that the shop should have made good on that mistake. There were no scams.

Then I come here and see threads complaining about LGS employees being useless because they aren't walking encyclopedias.

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Well that is the truth , but perhaps a different subject ? I've been around firearms in variaous capacity for well over 50 years and I have to keep in mind there is a lot I don't know. Customers should also keep that in mind.

A thick skin helps with this job (gun shop employee), as well as an understanding that like the folks responding to this thread - there is a lot of room for all sorts of personality to over rule what we used to refer to as common sense. It is mostly listening skills that fall by the wayside with some folks who are overeager to say something before they understand what they just read.

No, the customer freely admitted that he knew the clerk made an honest mistake and then thought he could scam a free magazine out of it.[/QUOTE]

Nothing personal , but I apparently failed to read anything like this into the prior postings. Perhaps you can point out what posting you took this from ? And how you drew that conclusion to what was posted . To me, saying he was trying to get a "free" magazine has no basis in reality . How can you draw such a conclusion ?

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I have to chime in here, becuase I had almost exactly the opposite experience at the Same store a few months back (Shooters of Jacksonville on University Blvd).

I was buying a GLOCK 17 to go with my SUB2000, and as he brought it from the back, I asked "It comes with two Mags, right?"

He said 'Yes", and when we opened the box there were three. He *did* check to make sure that it was supposed to be three, and that we weren't shorting someone else's pistol, but I expected two, got three, and no issue was made of it...

This thread is giving me the worst headache. Once again, I cant believe how many of you would lose a sale and a customer over a $20 part. Sitting here trying to show why the customer was wrong for wanting the gun shop to honor what they said. Brilliant. I see now why so many gun shops struggle. Actually it confirms what I already knew. There is not an industry in America that fails more at basic customer service principles than the gun business. :banghead:

There is not an industry in America that fails more at basic customer service principles than the gun business.

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Nor is there any other segment of the retail industry where the customer expects everything at cost plus 5% AND some other freebies for walking in the door.

An honest mistake was made, the gun only comes with one magazine - there is no obligation to give this person a free one - that would eliminate the profit on the gun - and then the business is out of business.

I can't believe how many of you would burn a bridge so quickly over nothing at all.

Put this in perspective of a private sale. You call the seller and specifically ask if it comes with 2 mags. He tells you yes, the gun comes with 2 mags. You drive over and meet him, look the gun over, and decide to purchase it....but in the case you find only 1 mag. This makes it not as good of a deal as you once thought so you decide not to buy it. He tells you sorry but says he needs you to give him $5 to pay for the gas he used to meet you. How many people would be ok with giving him $5? I wouldn't.

I can't believe how many of you would burn a bridge so quickly over nothing at all.

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I agree fully...

That Manager certainly burned that bridge...

mnrivrat said:

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No, the customer freely admitted that he knew the clerk made an honest mistake and then thought he could scam a free magazine out of it.

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Nothing personal , but I apparently failed to read anything like this into the prior postings. Perhaps you can point out what posting you took this from ? And how you drew that conclusion to what was posted . To me, saying he was trying to get a "free" magazine has no basis in reality . How can you draw such a conclusion ?

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By reading the Original Post.

The OP admits the clerk made a simple, honest mistake. Those guns only ship with one magazine, so the OP was getting everything he had paid for. Demanding a free magazine based on this honest mistake is asinine. If there had been 3 mags, this same OP would've ranted loud and long if the clerk took away the third one. "Sorry, sir, they only come with two."

Maybe "scam" wasn't the best word choice. I should have used "extort."

Extort: 1. to wrest or wring (money, information, a FREE MAGAZINE, etc) from a person by intimidation, or threat.

IE;

"if you don't give me a free magazine, I'll cancel this sale, never buy anything from you again and spread this incident all over the Internet!"

Yeah, "extort" fits much better than "scam.". Thanks for bringing that to my attention.

David E said:

By reading the Original Post.

Maybe "scam" wasn't the best word choice. I should have used "extort."

Extort: 1. to wrest or wring (money, information, a FREE MAGAZINE, etc) from a person by intimidation, or threat.

IE;

"if you don't give me free magazine, I'll cancel this sale, never buy anything from you again and spread this incident all over the Internet!"

Yeah, "extort" fits much better than "scam.". Thanks for bringing that to my attention.

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If the OP had not been told that 2 magazines were included from the beginning, your accusation might make sense. If he had gone in and asked, "If I buy this gun can you guys throw in an extra mag for free?", then your accusation might make sense.

Since his expectation appears to have been only that the shop include what the salesman said was included before he was charged for it, I have trouble giving you credit for making any sense.

I just would have countered their five dollar offer to fifteen. =P

Extort: 1. to wrest or wring (money, information, a FREE MAGAZINE, etc) from a person by intimidation, or threat.

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Using the term extort to describe someone saying that they won't purchase an item because they won't include what they initially said it included is completely ridiculous. As a consumer we have the option to ask for whatever we want and the store can consider our request and then has the option to honor our request or deny it. If whatever we ask for isn't granted we have the option to end the transaction. Simple as that. The free market at it's finest.

It's hardly extortion. Extortion is a crime. Extortion would be a customer saying "I want a discount on this or else I'm calling OSHA and falsely reporting safety hazards on your property"...or something of that nature. It's unreal how customer service is just a thing of the past and this thread proves it.

Store people just sound greedy.

You guys need to look up "extortion" before you say it doesn't fit or make sense.

If I had some clown try to pull this stunt, _I_ would refuse the sale.

oneounceload said:

Nor is there any other segment of the retail industry where the customer expects everything at cost plus 5% AND some other freebies for walking in the door.

An honest mistake was made, the gun only comes with one magazine - there is no obligation to give this person a free one - that would eliminate the profit on the gun - and then the business is out of business.

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Yea ok. Said the home seller, the bartender, the general contractor, the wholesaler, the pawnshop owner, etc etc etc.


And as for you second paragraph, that is extremely short sighted thinking. Businesses go out of business because of a lack of customers, specifically repeat customers. They generally accompisH that by trying to win every time.



And remember, the guy didn't want anything for free. He wanted what was agreed on before the purchase.