Analogy to follow hope you enjoy.
mugsie,
I understand your passion, and share it. Don't get me wrong, if this was my kid I'd alread have an attorney on retainer before I went up there to discuss, but I would discuss it in a normal civil manner using logic to absolutely DEMOLISH all of their policies. Trust me this will cause them more frustration and heartache than flying off the handle ever would. I had an aunt years ago teach me this. It's all about keeping your cool so that you can control the situation. It doesn't matter if it's a debate over politics, a fist fight, or an all out shoot out the one that keeps their cool the best normally makes fewer mistakes and wins. I have used this tactic my whole life, and I have never lost with it. It is only when I let my voice rise and my emotions take over that I lose ground.
Case in point: Going to see my 'little brother's' teacher for a conference once I witnessed a scuffle amongst a couple of 7th graders in the hall. I broke it up, and turned it over to the school authorities. The young lady that was involved had to tell her mom because of the detention that she drew as punishment.
Well mom was incensed that I would dare stop her little girl from assaulting another student. So when I went to get my little brother from detention the next day she jumped me. Accused me of everything from assault to molestation. She wanted me arrested for assaulting her little princess. The principal tried to smooth things over, and broker a deal whereby I would appologize to the young lady in question.
Now I'm passionate about right and wrong, and setting an example for our children. So here I am sitting in front of these 2 7th graders my little brother and the assailant (for lack of a better alias), and being asked to set the example that an adult cannot demand proper behavior from a child when needed.
Now I could have either capitulated, gone over the edge, ranted, raved, and made an a__ of myself, or instead, do what what my principals and logic told me was the morally right thing to do: in my normal tone of voice I said, "I don't think that's something I want to do."
I then took my little, and we started home. The mom started screaming and litterally frothing at the mouth about how I couldn't leave she'd called the cops I was going to be arrested. I'm not kidding spit was coming from this woman's mouth.
I just replied that, "The school has my address, and they can come to the house for me if they need me. It's time for dinner and homework so we have to go."
Unfortunately, before we could get away here comes the single unit that responded. He blocked my truck in, and went and listened to the story of the mom and the daughter. Here again she's going nuts because she can't control her emotions.
My reaction was to sit calmly on the tailgate of my truck, call my father to tell him that if I didn't call him again in 2 hours to start looking for me in the city jail. I'm not stupid, I do take precautions.
Sure enough after about 15 minutes of talking to the mom and daughter the cop came over and said, "I told them that if I had witnessed what they described I would have arrested the girl for assault, and to be happy you just cut her loose. You're free to go. Have a good evening."
Bottom line, she didn't have a legal case, but by being so out of control I don't think the cop actually cared what she had to say. I just sat back and let her destroy her own credibility.
That is what is gained by being in control and civil.